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March 2024 by RWH
Best UPS Store I have been in, and I've been in lots of them.Super friendly and helpful.
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March 2024 by Caleb Kinser
Fantastic and friendly customer service.
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March 2024 by Yousef Murad
They are great on customer services
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March 2024 by Samantha Bateman
Employees are always friendly and helpful!
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February 2024 by Devon Ritchie
This ups is garbage, the staff are rude and the drivers are so inept that you are lucky if you get your package
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December 2023 by William Reis
I was dealing with them over the phone to pay for a shipment from an auction house and the transaction was flawless and worry free. Highly recommend anyone use them.
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October 2023 by Gabe D
Everytime i need to return something this place is always nice about it, bad parking literally could of had a pull throw but there's a curb for no reason
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August 2023 by 艾辰
You'll wait in line if you go at a busy hour. Just bring earbuds to tune out that religion radio drivel and it's fine~
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July 2023 by Trusted Quick Shipments
Terrible experience with this location, they try to upsell to the most expensive shipping method with the highest profit for the store (instead of the best service for the customer) Tried to tell me the US Post Office flat rate services are not insured...please...do better than that. Won't be using you ever again and will let everybody around the area to be careful of your greedy ways.
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June 2023 by TQS ENTERPRISES
Terrible experience with this location, they try to upsell to the most expensive shipping method with the highest profit for the store (instead of the best service for the customer) Tried to tell me the US Post Office flat rate services are not insured...please...do better than that. Won't be using you ever again and will let everybody around the area to be careful of your greedy ways.
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March 2023 by Priscilla Brown
My Amazon order was lost after being delivered; They went ABOVE & BEYOND to make things right as soon as it was brought to there attention. Times when I had more packages then I could carry an employee helped me carry them to my car so I wouldn’t have to make multiple trips on multiple occasions. I wish more businesses worked this way. I cant speak more highly of these wonderful people. The only other place you get customer service this good is Chick-fil-A.
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February 2023 by Richard Mcmanus
Package couldn’t be located employee refused to help at all had no contact racking family member sent gift couldn’t get it
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January 2023 by Dysebel Bernalte
I had the best experience at The UPS Store in Franklin. The staff were very accommodating and helpful. I had to ship an international package and they were on it. Preston was very patient and even gave me the best option for my shipment. I highly recommend The UPS Store in Franklin. The staff are simply THE BEST! I will definitely come back again.
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January 2023 by Kristine Ciriano
Let me tell you about Brian! I live in New Jersey and there is miles in between. The customer service with helping me find my package was above and beyond what I expected because of the service I had here in NJ. Brian listened to my situation, guided me in the right place to find my package and it is on it's way. We need more people who love their job, like he does! Thanks Brian!
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December 2022 by illuziun
Love these guys. Fast, friendly service including packaging. They also sell various sized boxes and packing materials if you'd like to package your goods yourself. Great store. Highly recommend.
