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November 2023 by Juan Ruvalcaba
Our experience today was absolutely amazing. Since the moment we walked into the office until We talked out. Howard , Eric and Paula were amazing. Thank you so much for making our dream come true. Beyond happy
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November 2023 by C Walker
First off Alex Fahie is a wonderful salesman as he was attentive, helpful and very professional He took time to explain all the process and made me feel that he was more interested in my satisfaction than making a quick sale. The dealership itself is very clean, modern and well designed. All the staff were friendly and professional. This is an excellent example of what a car dealership should be.
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November 2023 by Kelly Woods
We had a great experience at John Heister in Fuquay this weekend. The vehicle we found online was available and priced right. They gave us a fair value for our trade, and we never felt pressured during the sale. Alex did an excellent job working with us and answering our questions. The whole process was smooth and simple. Highly recommend!
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November 2023 by Jesse Dugger
I was disappointed with the service at John Hiester. I took my truck in to get a used car inspection and an oil change. I just got this truck and I thought who better than a Chevy dealership to look it over. When I asked the service attendant what comes in a used vehicle inspection they had no clue what went into it. I then sat for 1hr 45 min while they performed the service. The service attendant comes out and says you’re good to go, takes me over to the cashier and leaves. I didn’t get to speak to a technician or anything. The paperwork gave me two things, map light and after market head lights(that I asked them to check do to a sound). That’s it, no checklist, no explanation of any kind. So I get it home and I’m curious to see what exactly they checked so I decided to look at the cabin and engine filters to see if they needed changed. Both were filthy, caked with dirt, hair, leaves, etc…. For $180 I would expect simple things like that to be checked. I mean it would have been more money for them if they would have come out and said both filters are bad we can change those for you. I would have gladly excepted. They also did a tire rotation at my request and now there is a loud rumbling coming from the front at high speeds that was not there before. All in all not a great first time experience.
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November 2023 by Tyler Elliott
Wanna give a big thank you to Andrew Carruth for making this so painless from the time I picked up the phone until I was picking up my new truck. Also huge thanks to Paula Keith for making my finance paperwork an absolute breeze while also going the extra mile to get me the best deal possible! These two stayed late, worked around MY schedule, and made it happen. Couldn’t be happier with my purchase and the hospitality I received from this dealership. Will definitely return here in the future and recommend them to everyone!
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November 2023 by Dorann Salvaggio
My last experience with John Hiester Chevrolet was not without a few glitches. However Damien in service really turned things around and made what was going to be a not so good experience a good one. He and his superior went the extra mile and restored my faith in taking my car to the dealership.
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November 2023 by Tonya Jarrett
Visit 1: The best Chevrolet service experience in the area! Fast and super friendly service! Techs assessed the issue with my vehicle BEFORE rattling off charges! They made sure that I understood what was needed and next steps.Visit 2: Nearly 2 hours for an "Express" oil change is a bit much! No tire rotation or anything, just an oil change... I was in the waiting area with customers that came in after me that had more extensive services done that left well before I did!
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October 2023 by Zach Wittig
Travis Arthur was amazing from start to finish! Very accommodating of our 3 kids that came with us. I would highly recommend him, not once did he push us just to make a sale he made sure we were comfortable with our decision. Thanks for helping us get in our 2023 Chevy traverse the wife loves it.
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October 2023 by Nathan Gardner
Chris Smith went above and beyond for my wife and I. We had car troubles and had to have our truck dropped off by a wrecker and Chris offered to take us back to our apartment even after the shuttle service stopped running for the day. He was a great driver as we had our dog with us and she had to ride in the back of the truck. 100% recommend consulting with Chris for your next vehicle or any other car service, I know I will!! He’s very personable and truly makes you feel like you’re his number one priority. Thanks again Chris!
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October 2023 by Miriam M.
This is the only place in the Triangle that is competent at handling electric vehicles made my General Motors in my experience.
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September 2023 by Missy Birkhimer
Great service during a time of frustration!!! New battery was installed incorrectly at another battery shop on Monday and resulted in a dead dead dead battery 4 days later. John Heister Chevrolet was able to squeeze me in and fix the issue with quick turnaround. I’ll definitely start planning my service visits with them in the future!!!
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September 2023 by Paul Belotte
Took my 2014 Silverado in for service and inspection. They wanted $1,400 for 2 head lamp assemblies. I looked at prices online and the average price was around $450 for a pair a nicer ones. They also wanted over $1,000 to replace my battery. After I picked up my truck without getting any of those services done they called wanting to know if I would like to trade my truck in. I would never give a place like this my business...
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September 2023 by Tom Hartrick
Max, our product sales specialist and James, our finance manager were both excellent to work with. Max patiently worked to find and arrange the Chevy Equinox that met our requirements. Both he and James presented a no-pressure and inviting environment for our car buying experience. Both checked in with me shortly afterwards as well. First time dealing with this dealership has gone very well.
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September 2023 by Keaton Trager
The whole experience was great. We’ve brought our vehicle in multiple times for service and sold a vehicle there. Everyone was always friendly and talked to us a bit about future vehicle purchases but not in a push way at all. The high quality service and Hernan’s attention to detail and friendly nature are major reasons we decided to make our vehicle purchase decision with John Heister. Despite only stopping in a few times sporadically Hernan always called us by our names and remembered details about our lives. This truly demonstrated a strong commitment to the customer. He helped us put a deposit on a vehicle in transit and kept us updated throughout. James was also very friendly and got the financing handled without too much additional time added to the process. Wonderful experience all around. Would recommend to anyone searching for a new vehicle or needing service.
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September 2023 by Jay Jackson
The experience was exceptional. I was immediately greeted when I arrived, my car was taken back to the service bays quickly, and I was completed ahead of the quoted time. I could not have been any happier.
