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March 2024 by Екатерина Жижкун
The employee's performance leaves much to be desired
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February 2024 by Michaele Cox
I loved my experience with Miss Brittany at Metro Fuquay Varina North Carolina
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November 2023 by Donna Aguirre
Brittany was so awesome on helping me and my mother to upgrade my new phone and so patient with everything. Just amazing .. her customer service and knowledge of products and all her assistance in all that we had to take care of while visiting here to North Carolina...
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November 2023 by Dalton Vanwhervin
Amazing service. Quick and quality service. Brittany and Saul were very informative about the products.
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October 2023 by Alana Carrington
I went here on Tuesday it was daughter birthday and she wanted an upgrade. Metro had a promotion where you port over and get a free iPhone 11. Alex was very knowledgeable and communicated well. I called before I went he told me all I needed the process was fast and smooth. My daughter was super happy going from a SE to an 11. Thank you Alex!!!!
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September 2023 by Michelle Recalde
This store needs to be under investigation and they need to run proper background checks on their employees. They have an ongoing problem with identity theft and not disclosing charges to customers’. Take it from me, a previous salesrep and manager at this location. My time working here my identity was stolen by a MANAGER who had a record of identity theft! They continue running these illegal, unethical practices even now. They overcharge customers for stuff they have no idea about taking advantage because they know no better (you do not HAVE to get their accessories or insurance at all!) It would be a great store if the employees were honest in their sales tactics instead of threatening/reprimanding the ones that try to do right. Go to a Corporate Store always as they HAVE to follow their policies set by Metro by T-Mobile.
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November 2022 by Sasha Smith
Went about 1 month ago to rectify an issue that occurred on my account. Griselda was an amazing example of what it means to be an excellent customer service representative.She listened, she was kind, very knowledgeable and really worked hard to ensure my issues were rectified.I was so impressed with this young lady especially because I went to the store as a last resort. I absolutely expected that I would not have my issue resolved but she was so understanding even though I was highly upset.She was able to assist me with calling MetroPCS and I was also able to get a credit to my account.This was the most excellent customer service I have received in a very long time and so I had to come and leave this review.
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November 2022 by yanet vales
Very friendly and knowledgeable staff, for all your cell and connectivity needs go visit Nick and Kaitlyn at the Fuquay-Varina location: those kids were impressively patient, savvy and a lot of fun. Excellent customer service!
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August 2022 by Marleen Q
We've customers from Metro for more than 10 yrs and let me just say; These guys were super nice, Austin our agent/helper was wonderful, very patient and explained every little doubt we had, he was super nice...we will definitely be back soon to get our new phones, just because of him.
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March 2022 by Marvin Kessler
Great customer service. I added a new tablet which is free by adding a line for just $15 a month.
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October 2021 by Tyrone Smith
If I could give Cameron and Steven ten stars I would, I had a number of issues with my phone and both of them helped me immensely,their professionalism, customer service and eagerness to help was above and beyond anything I expected, I truly appreciate the help , wishing them two nothing but the best.
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September 2021 by Jason Ramsey
Amazing customer service. To be honest I would have left Metro a while back if it wasn't for the customer service that Josh, Cameron and Steve provide me and my family. I have referred a number of people to them. I don't know how the other stores are but the Fuquay branch is awesome.
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August 2021 by Corinda Holden
Amazing customer service!! There were two worker a boy his name started with a A maybe Austin? and he had long hair and a girl with glasses were both very understanding to helping us with it phone& they were super friendly & nice and just over all awesome with helping me n my daughter! Definitely recommend coming to this shop. They have lots of variety of phone and more! 10 out of 10!
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August 2021 by James M
Austin and his team gave us a wonderful experience on customer appreciation day. Thank you!
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June 2021 by Melinda Rhodes-Trimarchi
Great service today from Cameron and Alex at the Fuquay-Varina store. Thank you so much for your great customer service you provided today....We will be back to see you guys.
