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March 2024 by Steve M.
Botched a ring repair charged over $400, two weeks later started to come apart and wanted $200 to $300 to "fix it correctly". In my opinion no integrity or honesty in that business.
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December 2023 by Megan A
Thank you for helping my grandfather shop for Christmas presents for his daughters! They were both so surprised and absolutely loved the specially engraved necklaces!
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December 2023 by Marlin Earp
The people are so kind and their work is incredible. They added links to my heirloom charm bracelet and put on the charms and they shaped the new links to look exactly like the old ones. They also have a great selection of new pieces that are unique. I will be a customer here for life.
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August 2023 by Sam C
Will I shop at Samantha’s Jewelry Design & Repair again - that’s a STRONG NO from me.We have done business with them for several years now and purchasing something that they already have in stock like a necklace would be about the only thing I recommend from this place.First - they can’t handle a simple ring cleaning. Whatever it is they used to clean my wedding ring left a huge red mark and dried out my finger. I haven’t been able to wear my ring in an over a month, as I’m waiting for my finger to finish healing. I’ve been married for 6 years and never had an issue until it was cleaned by them.Second - we had them take the crown off an older ring that was almost 100 years old and put it on a new band. It took over 2 months when they said it would take a couple weeks and when I would go in to check on it they never could remember who I was or what ring I was talking about. An extremely unwelcoming feeling. It’s okay to know your customers and the business you’re doing with them, it’s actually very good for business when you have people skills. At first they just took the crown off the older ring and soldered it to the top of a really wide band. It looked very careless and the disappointment was real. Thankfully she agreed to contour it to the crown which made the ring actually look like how we asked for it to be done in the first place. That took several weeks when we were told she would have it done by the end of the day. I never got a call that it was ready I had to show up, which was extremely frustrating.Third - we bought earrings for my 5 month old daughter near the end of May. We received the earrings a month later because they needed to be ordered. They were push on screw off backs for the earrings. The back came off not even a month into owning the earrings. I brought ONE earring and told them the issue that we had and we couldn’t find the back. They accepted the ONE earring and told me they would order a new back and check the prong of the earring. Several weeks pass by I got a phone call saying the earring was ready. Fast forward to today, 08/19/2023… the back of the SAME EARRING SAME EAR has fallen off again. Keep in mind my daughter is still an infant and does not have control of her hands. To me this isn’t an “us” problem, this is a “Samantha’s Jewelry” problem that we need resolved. They LIED to my face, told me that I left both earrings with them DESPITE me telling them my daughter wore TWO DIFFERENT earrings for a month. Why would I take off an earring and leave it with them that had no issues? I sure didn’t. They told me that they ordered a new set of earrings and that’s what she had and basically told me it was my problem and they can’t help me that the back keeps falling off. It’s been almost 3 months and to have this many issues with one earring that they refuse to make right with as much money as we’ve spent in the last few months is absolutely ridiculous to me. Couldn’t remember me or my ring they were doing a bigger job on, that was there for over 2 months but you can remember an earring that was there for less? Not even a little bit, because I never left both earrings and I just wanted to resolve the problem. Maybe if they actually ordered a new pair like they are claiming I wouldn’t be here writing this bad review.We love supporting local businesses but unfortunately this is not one of them. They’ve lost business from me and my family.
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July 2023 by Claire Gray
Samantha’s repaired one of my claddagh rings after it was cut off and then resized and cleaned both claddagh rings that I brought in. They were quick, efficient, and affordable! I will be returning for all of my jewelry needs!
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June 2023 by Allison Carpenter
I thought about coming here but after reading the reviews, I decided to go to another small business. The way that Samantha’s Jewelry is responding to their bad reviews made my decision easier.
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May 2023 by Matt Cappello
I just happened to stop by and came in with some general questions and left with an education. This was a really good experience and I'm glad I stopped by. They have a good selection and were very knowledgeable and helpful. Least I could do was leave a good review.
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February 2023 by Deborah M.
Ick!!! That sums it up. I have heard from posts on fb how great Samantha's is for jewelry store. So we wanted to check it out. Umm, if you want Kmart/ Walmart experience then yes. I brought my daughter in to have them use diamond stones from my mom to design a necklace for her for college graduation. Brought stones in and asked for help. Asked where we can set out stones to begin. She pointed to counter and i said no!!! Where is the black cushion thing for stones to not get dropped, lost etc. she said oh, got it and laid them out. I should've walked out then. She was dressed like she came from Kmart , disheveled hair, no make up and looked slovenly. Showed her a pic of what we had in mind for a necklace and asked what ideas she may have . She said u can do anything you want. Ummm duh. I should've walked out at this point. Mom ( Samantha) came over and tried to help. Instead of using jewelers tweezers to move stones around while making design she pushed my diamond stones around with her filthy nails. Asked her to use tweezers and handed me something else. Should've walked out at this point for sure. Asked for a quote on what we kinda settled on. $900. Not for this nasty place. Didn't even have any nice gold jewelry out for displaying, just turquoise, silver, cheap crap. My daughter and I finally left and going to a better/ more like a real jeweler. Not spending $ at this place. Went to another jeweler and found what we wanted and helped to wash off nasty Samantha's off of us!!!Responding to Samantha... yes, I want a beautiful necklace for my daughter. Not because I'm a narcissist! Good grief, my daughter wants a nice piece too. We are on the same page. She will wear this expensive beautiful and sentimental necklace daily. I wear my diamond necklace, diamond tennis bracelet , wedding rings, and diamond earrings ( total worth $35k) daily because i do prefer the nicer things in life and have taught my daughter buy nicer quality for important pieces and costume jewelry for fun. Nothing wrong with it but you think that your cheap jewelry is for everyday. Depends on the customer. What a sad person you are. Oh and the necklace we are having designed is only $2500 but well worth it!
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January 2023 by Karina Corrales
Very helpful and pleasant. I am planning on bringing the rest of my jewelry collection for maintenance.
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November 2022 by Susan Beavers
I showed up when they opened at 10 on Saturday. I was the first customer of the day and they greeted me with smiles. The owner and her husband was kind and friendly! She had a new battery in my son watch within minutes. I highly recommend this jewler and will return for any future repairs I need.
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October 2022 by Cindy Harvey
Samantha’s does a great job in repairs. She bought an Effy ring from me at a very fair price. Excellent service!
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September 2022 by Nate Phipps
Did a fantastic and quick job sizing a watch for me. Will certainly be back in the future.Update: bought this fine citizen here today. Wonderful service and selection. Thank you!
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July 2022 by Charles Downing
The staff done wonderful job to adjust my new metal band watch to fit my wrist. Highly recommended to help their small business to help you and adjust watches from Amazon. Learn be patient and respect staff. Have a great week. Cheers
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July 2022 by Cierra BoWell
Not so short and not so sweet review. I dropped some rings off to be repaired on May 5th and was told they would be ready to pick up in 3 weeks or less. 1 month later on June 6th my husband called and left a message and on June 7th he called again left a message again no return call. I called yesterday June 8th pressed a different number instead of leaving message someone answered actually. I asked about my rings gave them my ticket number and for about 10 mins you could hear rustling noises. She put phone down and I after a few minutes I was like hello, hello finally she said yes and I said are my rings done I brought them in over a month ago and also my husband called twice left messages and no one called him back she said I don't know I just answer the phone. Finally she said no not done yet! A man got on phone asked what was wrong and I said I brought my rings in over a month ago and haven't heard anything about them. He said we got busy and some things came up but he would fix them today. Bad business when you tell someone their jewelry would be ready in 3 weeks or less an extra week goes by and jewelry not repaired. I understand things happen but how about a PHONE call to let me know. I believe I wouldn't have my rings today if I hadn't called yesterday. The decent thing to do was give me a discount didn't even get an apology for forgetting my jewelry and me. Craftsmanship was good customer service not so good.
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June 2022 by Britta NFam
Samantha's jewelry is amazing. Highly recommend.
