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March 2024 by It is what it is
Just like other reviews given here, package deliveries are an ongoing issue. We order several packages a month, and are usually valuable fragile items. I've asked the mail carrier to please be more careful with my packages as well as anyone else's and once again packages are thrown from the driveway to the front door. They should be replacing broken items!! If you can, choose a different delivery service other than USPS!
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March 2024 by Stacy Fitz
2/29/2024 Don't bother. I'm so glad The UPS Store has my money. I'll happily pay them $300+ a year before giving this government owned $%!thole 30 cents. The UPS Store staff are always kind and go above and beyond to be helpful.After not receiving a confirmation email following an online application for a post office box on behalf of a family member, my family member and I went to this office location in Fuquay. While the clerks we encountered attempted to be helpful, they were reliant upon their "stupivisor in charge," with an attitude out the gate no less, to answer our questions. In a nutshell, a hard copy of the online application was required. Fine. My family member had to get to work, so I suggested that I could come back with my ID and Power of Attorney, which I maintain for said family member and complete the transaction on their behalf. "Stupivisor" proceeded to tell me that "they're [POA] are only good if you have a Will or something." This is grossly inaccurate, and I explained that it gives me authority to act on their behalf, in their absence, during their lifetime, and is actually terminated at death, not activated. She walked away refusing to answer my question regarding whether or not they honor a POA. Needless to say, I canceled the request and went straight to The UPS Store to check my own mail, where I was greeted with kindness, a smile, and assistance.
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February 2024 by Kay Womble
My experience scheduling and working with the individual responsible for helping prepare and submit passports in the Fuquay office is excellent. She made the whole process so pleasant quick and easy I would definitely recommend this office for passport services.
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February 2024 by Kfir Yair
Had a really good experience!
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December 2023 by Louis Harrington
This USPS location fails to meet expectations of accurate mail delivery. My entire existence living in Fuquay has been marked with mail issues originating from this office. It is a lottery if I am to receive my packages. I am not sure if USPS tests for literacy, because my mail and packages consistently don’t arrive. The postal service is no longer dependable writ large, and unfortunately it’s really poor in Fuquay.I don’t know what else to do other than bring awareness of this grave issue. Lots of money and resources are going to waste here. Unfortunately there is no talent working at this location, and it’s probably not going to change. I imagine small business depends on the USPS to accurately deliver products to customers. This is not happening in fuquay—or the fail rate is very high. I am currently trying to get my money back from a vendor whose product never arrived—although listed as “delivered” on the USPS site. Either there is criminal activity going on or complete and utter incompetence.I try my hardest to receive packages via FEDEX or UPS. AVOID USPS service if you can.
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December 2023 by Anna Anderson
they never deliver packages bigger than mailbox size because "theres no secure location" whereas amazon, fedex USP and everyone else is fine to bring packages at our door! also recently a package wasnt being delivered for a week because it had arrived in the town and then it was moved to another town for no reason just to be brought back after two days! can you please be better, thank you.
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November 2023 by Jon Lynn
Bring your own tape. Because otherwise your screwed if your trying to make a return. Staff can be as friendly/nice as they please, does not matter one bit. Stop being fooled by the fake façade.
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November 2023 by Javier Gil
I came to the passport walk-in and the lady in charge let another customer that came later than us to pass in front of us for no reason. When I asked for an explanation she was rude and disrespectful. Very poor attention to the customer.
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October 2023 by Mr D
Our daily letter carrier great. The problem arises when we place a hold on delivery and he is off work. The replacement driver delivers the hold mail before time requested for delivery. Recently this involved important legal documents that thankfully were retrieved by a trusted neighbor. You had one job....!
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August 2023 by Meriwether McLaurin
This post office has the friendliest staff. Every time I visit I always make a comment of how overly nice the staff is and how helpful they are. I really appreciate the kindness
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May 2023 by S RB
Warning!!!!! Do not service at this location for a money order, that you will later want to cash out!Besides some of the representatives being rude and unprofessional when you ask to cash out the money order you purchased at that same location, they never have funds at all for cashing it out!!! Never! Don't waist your time or your money for that one or your positive attitude!Update: The USPS location in Willow Springs NC, does cash out money orders you purchase at any USPS location and have cash funds available.
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May 2023 by Hillary Jones
Literally have mail in my mailbox with flag up and it wasn’t taken. However, last week,I was out of town for 3 days and you returned the package I had delivered, that was only in there for a day. Make it make sense
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April 2023 by kayla rose
Wanting to show my appreciation for a worker at this location! His name is Travis, He’s extremely personable and helpful! Appreciate everything he did for us! Would definitely recommend this location!
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April 2023 by lindsay frey
The staff are super helpful at this location! After calling 8 different post offices trying to get a passport appointment & getting no assistance, Yolanda went out of her way to call me back with 2 same-day cancellation openings she found after calling around confirming appointments for the day. Sheila was right on time for our appointment, and made the process simple & fast!
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March 2023 by Brittney Latham
Would put 0 stars if I could. We have not received mail for OVER 4 weeks since we moved to our new fuquay address. We went in to ask why this is happening because we have had mail directly addressed to our new address and have not received it. Lady was rude and said they don’t hold mail there they deliver it with major sass and attitude. VERY RUDE AND UNPROFESSIONAL. We’re missing several letters and packages and can’t even get bills in the mail. What do we need to do to get mail!? We can NOT function like this.
