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February 2024 by Sarah C
Had a prescription called in on a Saturday night at 8pm and had it in my hand in an hour. Thank you
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September 2023 by Warren Wright
The pharmacy seems to barely function and cares nothing about customer service. Had a prescription called in from a doctor's office on Thursday. Arrived Sunday morning to pick it up thinking that plenty of time had passed for it to be filled. At first, I was told there was nothing for me. Then they finally found it and told me that I needed to come back in an hour to give them time to fill it. I came back in 3 hours to again be told that there was nothing for me. Finally, I was informed that they still didn't fill it because they said my insurance didn't cover that specific medication. If only there was some type of technology for them to have reached me to let me know that before I wasted yet another trip out there due to their incapability to operate a business. I'll never be back and I'll be sure to tell others to save their time and avoid this place, as well.
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August 2023 by Jason J.
Walgreens in Fuquay has gone down. Front desk is fine. Photo is confused half the time. A lot of newbies. The Pharmacy gives you the run around often. Pharmacy lies a lot and is not very helpful.one wait lines at the pharmacy. Poor customer service. Staff not friendly.
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July 2023 by Stephanie R.
This location has the typical Walgreens issues regarding horrendously long wait times. Expect to spend a half hour when picking up a prescription even if it's not a busy time of day. If you have to contact a pharmacist, expect to wait on hold for 20 minutes to access a central call center who will then transfer your call to the physical pharmacy to wait on hold for another 20 minutes. This store does have some unique problems I haven't experienced at other locations, though. I have to agree with other reviewers that some of the employees here are unusually rude and unhelpful. They have even been rude to my family's doctors who have had to call the store multiple times trying to figure out why prescriptions aren't getting filled or were filled incorrectly. One even lied to the doctor to cover up their mistakes. Mistakes include billing for twice as many doses as we received, incorrectly calculating copays, failing to run the prescriptions through insurance leading to incorrect pricing, filling medicines for the wrong dose, failing to follow doctor's instructions on the prescription, failing to fill prescriptions sent in, filling them too early, failing to call back customers when promised, and failing to respond to messages sent by doctors. These mistakes have lead to delays getting my family's prescriptions anywhere from one day to as long as a week. After speaking with our doctors, who are as fed up with the poor service as we are, we made the decision to switch to a non-Walgreens pharmacy. I am just hoping to help others avoid going what we went through.
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June 2023 by Luke B
I don't like to leave bad reviews, but I drive out of my way to avoid going to this location. It's embarrassing that my doctor said: "We're familiar with that location. We don't like to deal with them either. "
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June 2023 by Lee Hartley
Wait for an hour to get meds filled. Wait again when they don't process insurance. Get yelled at when you can't hear someone talking through a mask with the phone tucked under their chin.
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June 2023 by Google user
I don't like to leave bad reviews, but I drive out of my way to avoid going to this location. It's embarrassing that my doctor said: \\\"We're familiar with that location. We don't like to deal with them either. \\\"
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March 2023 by Dustin S.
if it were possible to give this store a higher rating, I absolutely would. I very infrequently write reviews. Tonight we were in a bind as a family. Our pharmacy had closed which had our prescription. I called this store and Jazmyn answered. She was one of the most friendly pharmacist I've ever encountered. She was very upbeat, sounded very enthusiastic, and she was eager to help. She was able to pull our prescription from the other store and fill our prescription within 15 minutes. I arrived, and it was ready to go and I was greeted with a warm, friendly smile. If you don't have a regular pharmacy, I would highly recommend you to consider making this your home for all of your prescriptions. Thank you Fuquay Walgreens for knocking it out of the park when it comes to customer service. Our family will be back for many years to come.
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February 2023 by Mike O.
Doctor called in prescription on Friday am February 10th. Received automated call that afternoon saying it was ready. Went to pharmacy and was told they didn't have the prescription nor the medication. (plaxavid) Called back and found out they had both but had filed it because it wasn't covered by insurance? It was. Then was told would be ready on Saturday. Called at 10 and was told would be ready in 90 minutes. Called at 3 and was given the insurance bit again. (it is covered). This place is a total train wreck. Had the prescription transferred to Harris Teeter. No issues there. Done with Walgreens.
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January 2023 by Nancy A.
On Friday, Jan. 26, 2023 my physician called in a prescription to Walgreen Pharmacy on Green Street in Fayetteville, NC. She also faxed a prescription for the same medication to Express Scripts so I knew there would be a problem with Walgreen filling the prescription at the same time. So, I telephoned Express Scripts to let them know the situation and they told me to simply have Walgreens call Express Scripts for an over-ride. This prescription was for Ramipril, 10 mg. which is a very strong medication for high blood pressure. The girl was quite rude and stated that she would get to it later. I told her to call me when she had Express Scripts approval. She never called and the pharmacy is closed on Sat. and Sun., so no possibility of getting the new prescription until sometime on Monday. My BP this morning is 189/90. To say that I am upset is putting it mildly and if I have a stroke before I get the med. I will blame Walgreen. These girls need to realize that the pharmacy is the life-line for their customers and if they are lax in filling their prescriptions, they could be the cause of a customers death. Why are these rude girls working in the pharmacy? This girl should be either fired or placed in another part of the store. She obviously does not realize the importance of her position.
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October 2022 by Renee R.
Pharmacy tech Alex was very rude and did not look to offer any assistance other than to state it wasn't their fault.
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October 2022 by Rick R.
You know who lacks customer service and somehow forgets they choose to work here ? The ladies in the pharmacy that will be rude and without so much as eye contact tellYou to go away if you didn't graduate high school with them in 1932. Store is clean, front register lady is a sweetheart and super nice. Pharmacy needs a 100 point restoration.
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May 2022 by Heather S.
If zero stars were possible, they would get zero stars. I'm not sure if it's the management systems that need improving, or they just need more staff. The individual people are nice, but they just seem to not be able to keep up, especially in the pharmacy. I have been given the wrong medication from the store, which is dangerous. When I tried to bring it to the store's attention, they were dismissive. When I have used the app and requested that medication's be shipped, they can't get that right, either. There are other pharmacies that are much better prepared to meet customer needs.
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May 2022 by Jessica Boyle
SLOWEST PHARMACY EVER!!! Why do you allow people to pick up prescriptions in the car lanes when their scripts aren't ready?!?! Every one behind them has to wait too! Those people with insurance issues or prescription issues need to be told to park and go inside so they aren't holding the rest of us up!!! Unbelievable! Common sense people!
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May 2022 by Dave Guryevsky
Google Maps said they were doing walk-ins for Covid-19 booster shots but they are not at this time, info updated now but went there for nothing.