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August 2023 by Autumn Matthews
Chase is currently holding all of my money hostage and refuse to allow me access it. I deposited a check from the North Carolina Department of Treasurer which they have decided must be fake. However, instead of simply calling the department of treasurer, they flat out refuse. They claim they do not have a “verified number” for it and instead not only have put a hold on the check, but on my entire account. I can’t access my paycheck from work. I can’t pay my bills. I can’t buy groceries. I can’t put gas in my car. I have been round and round with them begging them to make the one simple phone call it would take to straighten this whole out and they refuse. I called the department of treasurer myself and they are completely flabbergasted because they get calls from banks all the time to verify checks.I’m left penniless when I have plenty of money. As soon as they stop holding me hard earned money hostage I will be closing my accounts with them. WORST BANK EVER!!!!!
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July 2023 by Madhu Daparthi
Awful experience in opening a business account here. They not only cancelled my appointment that was booked week before and also refused to help me when I walk in. Their reason for cancellation; business account takes 1.5hrs to open where I scheduled only for half hour. That's why they had to cancel. Hello, It's your system that suggested appointment time! RIDICULOUS! Can't believe Chase is honoring this kind of service. Thanks, I will look elsewhere. Save your time!
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June 2023 by Trish S.H.
Went in a few moments to attempt to open a business account; you have to make an appointment and the closest one is late next week, . Someone did stop to inquire if everything was ok as we were walking out the door, so I’ll give them credit for that. However when we stated how unhappy we were that it was so difficult to open the account and that we felt like if it was this difficult to get someone to take our money/business then perhaps it’s a sign and we’ll just take our business elsewhere; she said “oh, ok”.I get that it’s one customer and I’m certain they won’t go out of business because they don’t get our little business, but the lack of customer service built into the process is so sad for an institution whose very success is built off of customers; gives me major pause.We all need to start putting our “little money “ underneath our mattresses and let these banking institutions realize just how much the little people matter.
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April 2023 by Jody Bishop-Pompili
I opened my business account here. It was me advocating for myself to get an appointment because over the course of a week the branch manager has some reason to not be able to meet with me. During the time setting up this business account, I needed assistance so I called to get help. I could never get a live person on the phone, the system just tells you everyone is busy and ends the calls. Fast forward a year later, after various other poor customer service experiences, I am needing assistance again and the phones are not being answered. To try to get answers, I will likely have to make an appointment to get help or walk in (which isn't ideal because you may not be helped at that time). ITS RIDICULOUS.
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March 2023 by Robyn
Upon entry the experience was awful. Minimal customer service from branch manager. Following my brief encounter with the branch manager I still received zero assistance with opening an account. From that point I informed her that we would head over to Navy Federal and setup a business account there.
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February 2023 by B Cole
Upon entry the experience was awful. Minimal customer service from branch manager. Following my brief encounter with the branch manager I still received zero assistance with opening an account. From that point I informed her that we would head over to Navy Federal and setup a business account there.
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January 2023 by Rachel P.
Everyone was nice and greeted me. So far since I been going there they been nice to me.
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October 2022 by jessica clark
I wish that I never would of open up account here at all these people care nothing for you or your family my SSI check comes in faithful and they took my whole check for this month and for last month so at this very moment I’m out on the streets even though that I owe them money I even ask them that I will pay them back little by little and they didn’t wanted to do that I have a disability problem and this how I gotta treated with a disability problem I just can’t believe they done this to me and that’s my only income that I have people are so rude and mean but my lawyer will be handling my case and they know that I have a disability problem
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October 2022 by Diamond Watkins
Terrible bank, they blocked me from my own direct deposit! Well not let me access my funds!
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August 2022 by Katherine Martinez
Better off taking your money elsewhere. Where you are worry free… This bank is way below par. I wish I never given them a try.
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July 2022 by Tanner Towle
Alia Jones just gave me a bad attitude. Customer Service should be everything, especially with larger business accounts but I try and only use the machines because they always make it difficult when I do large deposits while the machines just take the checks.
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March 2022 by martey miller
Going to the teller is always a long process. But, I do like Chase Bank and their credit cards.
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January 2022 by larry webb
Amazing customer service! Jaime, Adrienne and the whole staff were more than accommodating. Gotta love Chase!
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January 2022 by Bob Prestage
Always courteous prompt customer service the staff are genuinely glad to see you!
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December 2021 by Ronnell Robertson
Their security is great. But a little bit too great.Suspected me for fraud activity from my own transfer. Then blocked me from accessing my funds and online usage. I guess building a relationship is mandatory here.
