Coastal Credit Union is a financial institution that has received mixed reviews from its customers. While some customers have had positive experiences, particularly with representatives like Traci Galloway and Kevin, others have expressed dissatisfaction with the customer service and the long wait times. Traci Galloway is praised for her helpful and amazing service, as well as her patience and kindness in assisting customers with their banking needs. Similarly, Kevin, a loan agent, is commended for his excellent customer service and for going above and beyond to help customers with their loan applications and set-up. However, the reviews also highlight some issues with the credit union. Customers have complained about the long wait times and the difficulty in getting appointments, with one reviewer noting that the customer service has deteriorated since the departure of a staff member named Amy Teague. Despite the negative reviews, one customer had a positive experience, stating that the staff at the front desk were upbeat and polite, and that the visit was quicker than expected, a stark contrast to their previous experiences with their former bank. Overall, Coastal Credit Union seems to provide a mixed level of service, with some exceptional representatives, but also some challenges in terms of wait times and customer service. The reviews suggest that the credit union may need to address these issues to improve the overall customer experience.
Traci Galloway has been such a help and an amazing representative at this branch. She got all of my banking in order within one session and answered all the crazy questions i had pertaining to it. She is the lady to come to!!
January 2024
Switching from 40 years at Bank of America and everyone I have had to talk to at Coastal has been extremely pleasant and helpful.
July 2023
Where is Amy Teague at ??? This place use to run just fine when she was here the wait is awful they say there booked all week long this makes no since at all !!! Can’t even get an appointment people are walking out !!!The customer service isn’t good any more !!
