Coastal Credit Union is a financial institution that has received mixed reviews from its customers. While some customers have had positive experiences, particularly with representatives like Traci Galloway and Kevin, others have expressed dissatisfaction with the customer service and the long wait times. Traci Galloway is praised for her helpful and amazing service, as well as her patience and kindness in assisting customers with their banking needs. Similarly, Kevin, a loan agent, is commended for his excellent customer service and for going above and beyond to help customers with their loan applications and set-up. However, the reviews also highlight some issues with the credit union. Customers have complained about the long wait times and the difficulty in getting appointments, with one reviewer noting that the customer service has deteriorated since the departure of a staff member named Amy Teague. Despite the negative reviews, one customer had a positive experience, stating that the staff at the front desk were upbeat and polite, and that the visit was quicker than expected, a stark contrast to their previous experiences with their former bank. Overall, Coastal Credit Union seems to provide a mixed level of service, with some exceptional representatives, but also some challenges in terms of wait times and customer service. The reviews suggest that the credit union may need to address these issues to improve the overall customer experience.
Great customer service very helpful and nice, Pedro is a great asset to your bank in Garner.
January 2026
Steven Harrington was professional, friendly, and super helpful.He took the time to explain everything clearly and helped us open a joint account smoothly. The process was quick and stress-free. Highly recommend!
August 2025
Excellent customer service in person, online, or over the phone.
