“Upon first visit to the location, I was highly impressed by the organization, cleanliness, selection, and atmosphere that had been cultured, but for my first visit the customer service is what truly hit the mark. Lydia was the hallmark of my visit with her professional, knowledgeable, patient, and friendly demeanor. She demonstrated irreproachable commitment to a culture of kindness that differentiates fair and excellence in the retail industry. Her passion to charismatically assist was exemplified in answering all my questions about styles/brands, types of boots/pairings, how my selections looked on me, to questions about care for my selections. Promote ahead of peers.
I hope to come shop again sooner than I think, and later than I'd hoped.”
“I wanted to give a shout out to Kayla at the Garner Kohls location. She went above and beyond to replace an item for my daughter the was stolen out of her bag shortly after purchase. We knew we were not entitled to a replacement in that situation and I was prepared to purchase a replacment if need. But when I explained what happened she graciously give us a new item. My daughter was distraught when she found out her item was stolen. Kayla absolutely made her day with her kindness. 5 stars.”
“This store is larger than it seems from the outside. They are packed with product and offer many deals throughout the store. We found the staff was very helpful and knowledgeable about the products. I recommend checking out the hat bar! Although I did not shop the clothing side of the store, the boot and hat side was impressive! We will be back!”