Best Buy offers a great selection of products, generally good quality, and good deals on items like appliances and electronics. Customers report a decent inventory and a nice store layout, with the potential for quick and knowledgeable service from employees. However, significant and recurring issues with customer service and order fulfillment lead to considerable disappointment. Multiple reviews describe problems with gift cards having incorrect codes, promotional rewards not being properly refunded after order cancellations due to incorrect inventory, and orders containing wrong or missing parts. Major frustrations are reported with the Geek Squad's service, including failures to properly repair items under warranty or to be aware of manufacturer recalls, resulting in customers being charged for fixes. In-store experiences can be poor, with employees perceived as unhelpful or inattentive, specifically when customers need assistance loading heavy items. The overall sentiment is that the company does not adequately address or resolve these problems, leaving customers feeling ignored and dissatisfied after spending significant amounts of money.
Good service. Friendly staff! Great food for an electronic store!
February 2026
They had exactly what I needed for my new PC Build and the staff were super helpful, despite it being a limited opening due to weather conditions! Friendly and helpful staff!
January 2026
Although what I purchased they did not have in stock and had to order service was excellent and I received the product promptly. Highly recommended.
