Firestone Complete Auto Care in Gastonia, NC has been serving the community since 1926, offering a wide range of vehicle services including tire sales, maintenance, and repairs. Customers appreciate the helpful, friendly, and honest staff who provide great customer service. They often match tire prices and offer coupons, making auto care affordable. The team is dedicated to fixing vehicles properly, with some customers noting their efforts to find parts and ensure quality repairs, such as helping with a drive shaft for a truck. However, there have been occasional issues, like a tire rotation not being performed as requested and a stud breakage during tire replacement, with some customers feeling dissatisfied due to mishandling or extra charges. Despite these concerns, many customers express high satisfaction, especially praising staff members for their professionalism and helpfulness. One staff member was specifically highlighted for going above and beyond to find parts and coordinate repairs. The location is highly recommended by customers, who feel confident leaving their vehicles in the hands of the helpful and courteous team. Overall, Firestone Complete Auto Care in Gastonia is seen as a reliable place for vehicle maintenance and repairs, committed to customer satisfaction and quality service.
It was good service. Never received the final receipt for service paid. Also the roter cutting machine was brook down so I had to buy then instead of cutting them. Just my opinion.
March 2025
While replacing my tires they broke a stud and wanted me to pay 100 more dollars to fix something that they broke by using the sir gun inappropriately. They will not be doing mine again.
February 2025
If you have hours to waste go there, 2 1/2 hours for an alignment and 4 tires with an appointment
