Firestone Complete Auto Care in Gastonia, NC has been serving the community since 1926, offering a wide range of vehicle services including tire sales, maintenance, and repairs. Customers appreciate the helpful, friendly, and honest staff who provide great customer service. They often match tire prices and offer coupons, making auto care affordable. The team is dedicated to fixing vehicles properly, with some customers noting their efforts to find parts and ensure quality repairs, such as helping with a drive shaft for a truck. However, there have been occasional issues, like a tire rotation not being performed as requested and a stud breakage during tire replacement, with some customers feeling dissatisfied due to mishandling or extra charges. Despite these concerns, many customers express high satisfaction, especially praising staff members for their professionalism and helpfulness. One staff member was specifically highlighted for going above and beyond to find parts and coordinate repairs. The location is highly recommended by customers, who feel confident leaving their vehicles in the hands of the helpful and courteous team. Overall, Firestone Complete Auto Care in Gastonia is seen as a reliable place for vehicle maintenance and repairs, committed to customer satisfaction and quality service.
Emma was very helpful and guided me to the right options for my vehicle...
February 2026
Emma was amazing and very helpful .. She explained everything in full detail..
February 2026
I couldn't be happier with my experience at the Firestone on New Hope. Andrew and Kyle were great to work with. I felt like I was treated with respect and received an accurate diagnosis for my car. This Firestone will be my place of choice for my future automotive needs!
