Kohl's is a beloved retailer that strives to make shopping an enjoyable and rewarding experience for its customers every single day. With their frequent sales and Kohl's Cash promotions, customers can save money while indulging in their favorite fashion, beauty, and home decor products. The company's commitment to hassle-free returns and convenient in-store pickup options further enhance the shopping experience. At the heart of Kohl's is its dedication to the community. Through the Kohl's Cares initiative, the company donates time, talent, and resources to create happier, healthier, and greener neighborhoods. Kohl's fosters an inclusive environment where both associates and customers can be their authentic selves. Customers have praised the exceptional customer service they have received at Kohl's stores. Associates are described as knowledgeable, pleasant, and eager to assist, going the extra mile to ensure a satisfactory shopping experience. While the majority of reviews highlight the positive aspects of Kohl's, there have been isolated instances of less than ideal interactions with certain managers. Overall, Kohl's emerges as a customer-centric retailer that prioritizes value, convenience, and community engagement, making it a go-to destination for shoppers seeking a rewarding and enjoyable shopping experience.
I cannot recommend shopping here or in this area. The crime level is dangerous. Just do not go here alone. Use the buddy system. Employees could try to be more friendly. After witnessing a robbery here, I'm a bit shaken but very aware!
May 2026
Gastonia Kohl's. The store is beautiful and well stocked. The employees went over and above to help me and find what I needed.
May 2026
Crowded racks & narrow aisles. No help except at front checkout. Homeless men come in, wander around, go to the mens room.
