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September 2023 by Kathy
Worst experience I've ever had with a pharmacy. I am a senior citizen that takes medication for pain as I have two rods in my spine. They gave me 1 of 3 of my med. I tried to go in to rectify they're mistake.. I'm on medicaid and live on disability. I have been discriminated against and was treated like a undesirable peasant. Never in my life has something like this happened to me
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September 2023 by Yakub Studer
The absolute worst place... treated my mother like trash because she's on Medicare and they suspected her tax bracket wasn't worth their time... they stole medication and refused to check cameras or do anything to verify my mothers medication... this isnt how elderly people should be treated and we're now taking legal action against this horrible business... don't waste your time with this place... CVS and Walgreens are 1 Mile down the road
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September 2023 by Jacob
Very rude unprofessional staff and all around bad experience- I wouldn't recommend these people to fill my dogs prescription- already switched pharmacy, don't waste you time with this failing business
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July 2023 by Connie Ammons
I used to get all of my Mother's meds at Moss Drugs for her because Mr. Moss knew my mother and she never used another pharmacy.... for years! The staff are friendly but if you ever get put on hold now, you can forget about anyone picking the phone up from being on hold. I called 3 times and stayed on hold for over 20 minutes before I finally gave up and hung up! It's sad because I know Mr. Moss wouldn't stand for that! You didn't ignore his customers! He had very high standards and all that seems to have disappeared when this Janet female that runs (or apparently attempts to) this pharmacy now. She's very judgemental, especially if you have to go in like I had done many times. You see, I was my Mother's Caretaker for several years and I would have to go by to pick up her meds in the middle of doing yardwork or that type thing. She always would look down on me because I apparently looked like I work for a living. Sorry, but jean shorts, a T- Shirt and sneakers are just fine to wear to pick up meds. I wasn't nasty and I also wasn't going to take a shower and do my hair just to pick up my Mother's meds. Front end employees have been there forever and they are awesome, Love Angela, she's my go to Girl! I don't go there anymore. I've been a customer of New Hope Pharmacy for several years now and love those girls... they really know how to take care of their customers! I do miss seeing the sweet ladies at Moss but have no desire to ever get my meds there. Sorry, but I don't have filters, I call it like I see it!
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July 2023 by Clara Bookie Burns-Trogdon
Friendly, neighborhood pharmacy. They staff are helpful and come out from behind the counter to help you find items. Not a big box store, pharmacy by any means! They are the kind you want in your neighborhood.
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July 2023 by Joy York
Rude, condescending people in cahoots with Sawyer Towing Company in Gastonia. Don’t breakdown in their parking lot.
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April 2023 by Josh Welch
Older woman that’s works up front screamed at my wife on the phone because they didn’t have my medicine in stock so unprofessional and to think I been coming here for years. I guess she was having a bad day so I guess she wanted to bring people down to her level I won’t use any names, and will have next prescription go elsewhere.
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April 2023 by J W
Older woman that’s works up front screamed at my wife on the phone because they didn’t have my medicine in stock so unprofessional and to think I been coming here for years. I guess she was having a bad day so I guess she wanted to bring people down to her level I won’t use any names, and will have next prescription go elsewhere.
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October 2022 by Jerry Frye
Do not give your business to these high horse sitting people. The pharmacy wouldn't fill my wife's prescription because of a wording issue. Even after speaking directly with her doctor on the phone. Take one daily and then take half daily would make 1.5 daily. Guess these asshats in gastonia can't even do simple math.
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September 2022 by Bill Foster
Love this place. Our family has been trading with them for over 50 years. The best staff ever.
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April 2022 by Kathy Chestnut
Fast and friendly
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March 2022 by Shayenna Sapp
Won't go there anymore, they didn't wanna work with me in any kind of way. The staff was being a smarta#* and it's all about the money with them, greedy that's what drives them pure greed. Went to CVS and they worked with me untill they found a perfect discount on the RX. Well it's a fact you reap what you sow.them being greedy like that .the piper will come knonking and they will be begging for forgiveness on how they treat people.
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September 2021 by Grace Chambers Shroyer
I called and they said they take tricare. I waited 30 mins and asked how long it would take to verify my insurance once they had my military ID (Which is ALSO your insurance card), Then they acted like they forgot and said they’d call someone. After a little longer, I asked and they still hadn’t done anything. So for anyone that needs to go with tri care, they take it, but they don’t know how to run it. The front lady was terribly rude when I gave her my ID and when I asked for it back because nothing was being done and I was just sitting and waiting.
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July 2021 by Carrie Smith
Great customer service
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July 2021 by Martin Sherry
Best drugstore ever