PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The company provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. Customers have shared mixed experiences with PetSmart. Some have praised the quality of the training and grooming services, with one customer highlighting the patience and expertise of the trainer Roni, who helps them learn how to train their puppy. Another customer had a positive experience at the Gastonia, NC location, where the employees were friendly and helpful in assisting them with finding a terrarium for their pet. However, one customer had a concerning experience with the fish department, where the water quality in the fish tanks was poor, leading to the death of a betta fish shortly after purchase. The customer noted that the water testing kits available in-store did not accurately reflect the toxic conditions the fish were kept in. Overall, PetSmart seems to provide a wide range of pet supplies and services, with some customers reporting positive experiences, while others have raised concerns about the care and well-being of the animals in the store.
Great service, good selection, friendly employees. My dogs and I love to come here.
November 2025
RONI is the best!!! She’s very knowledgeable about the products. She took her time to help me maneuver the app so I can receive additional savings. She’s very personable!
November 2025
Took fairy for grooming yesterday after I tried giving her a haircut myself and omg I'm relieved. Thank you so much. Not only did she smell and look clean but she looks good again.
