The Verizon store located at 2902 US Highway 70 W in Goldsboro provides an exceptional in-person wireless experience. Customers report receiving wonderful and exceptional customer service from helpful, polite, and patient employees who exhibit a genuine desire to assist. Sales consultants take the time to personally explain options and show concern for finding good solutions within a customer's budget, making the entire process enjoyable and hassle-free. Staff members are described as going above and beyond to help, even in complicated situations, defining what customer service should always be. This location offers assistance with upgrading phones and plans, along with purchasing accessories. The welcoming atmosphere and personal assistance have positively changed perceptions for customers, ensuring they will definitely return for any future needs. The store manager is also noted as being absolutely wonderful and happy to provide help.
Megan was extremely helpful. This was my best experience by far out of all the carriers I’ve been to. Quick, easy, and pleasant experience. Thank you Megan!!!
February 2026
Logan is a great sales representative. He was patient and made sure I received what I could benefit from. He is helpful and shares services that could benefit.
December 2025
Derek, Tyler, and Logan were SO helpful. They worked together to fix a complicated account problem caused by a prior Verizon location. Their kindness and thoughtfulness make this location worth visiting again. Thanks!
