-
July 2023 by Mackenzie Noonan
Kayla was AMAZING. Super friendly, knowledgeable about sizing, and helpful to me and my sisters!
-
April 2023 by Melissa ASbury
Love the new store, but totally put off by how rude the employees are. We’ve always loved aerie and never felt this way with them… but today was a completely different experience. Not sure I’ll be back.
-
March 2023 by Sara Rock
This Aerie is by far the best one I've ever been to! I was looking for a sweater for my mom as well as some bras for myself and the worker, Andie, was the best! She helped me find a sweater for my mom and get it shipped to me! Luz checked my size and found me the perfect bra! I'll be back again soon!
-
March 2023 by Ashley M
The entire time I was in both stores not one employee looked at me or said a word. I’m pretty sure the first rule of retail is to be engaging with your customers. I guess they don’t need to make any sales. Walked out without purchasing.
-
March 2023 by cheryl Michener
Went to Aerie at friendly great store got several items to try on. Young lady Julia was awsome helped me put these outfits together and told me what looked good and what didnt. Valued her opinion
-
March 2023 by Vincenzo Brevetti
Was at this store shopping for my sister and I was trying to find some specific things and a girl named Avani helped me out and I got all the things I wanted Great customer service.
-
January 2023 by Donna Misenheimer
Most unhelpful and rude employees I’ve ever encountered at any establishment!!No greetings, no thank you, no manners. I was made to feel like an inconvenience by being in the store. I can’t believe that a company as well known as Aerie/American Eagle, would allow their employees to act in such an unprofessional manner. The staff at the Friendly Center location needs to be properly trained in customer service and basic common decency.
-
November 2022 by mitchell e
Was not greeted at all, store looked okay, employees were absolutely unhelpful. One girl was fixing a computer and said “i have to fix this go ask someone else”. Main manager was helpful but really needs to train employees on customer service.
-
October 2022 by Alexandria
Very displeased with the customer service, lexas was rude when i asked for help getting clothing down. “Are you just not tall enough?” Im 5 foot 2 so no i am definitely not tall enough. I was made to feel ashamed for asking an employee for basic assistance.
-
August 2022 by Kim Kennedy
Rude!! Hire sales associates that actually speak to customers and offer to help! They never speak!
-
June 2022 by Venecia A
Every time I come in I never feel welcomed and always feel like I am being followed . I love aerie and American Eagle but this is not my favorite store . It has been like this since they first opened .
-
February 2022 by Chloe Kastanek
Walked into an empty store and there were 5 employees there standing together socializing. Not one greeted me when I walked in or asked if I needed help. I stood at the register waiting to check out and no one came so after several minutes waiting I left the clothes on the counter and walked out.
-
February 2022 by Sydney B
I had an order pickup and went inside to grab it. I told the lady at the door my name and order info, and she was beyond rude. She stared at me for a good 5 seconds before moving towards the cabinet to get my order. I say thank you and she doesn’t even respond. The other woman working in the store didn’t even bother looking up at me let alone welcome me into the store. Then I get to my car and realize she left off 1 of my 3 items in my order so I have to go back in and deal with her being rude again.Save yourself the trouble of not being treated nicely and just have items shipped to your house.
-
February 2022 by Hannah Leigh
Looked up if they were on google before I went to try and exchange something before I went to work. The google hours said 10am to 9pm so I went around 9:15 to allow time for them to open. Mind you it’s about 15-20 minutes from my house. When I got there they had a sign on the door that said “Hours M:11-9 T:11-9 W:11-9 Th:11-9 F:11-9 Sat: 11-9 Sun: 11-9”This would have been nice to know since I drove all this way.
-
January 2022 by davidl Campbell'sr
I stopped by for gifts for my granddaughters the variety was good l got something the girls like so l pocket the Love and very Happy
