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December 2023 by Troy Raynor
I found a gash on the sidewall of my wife’s vehicle while checking for a leak late Saturday afternoon. It was a few thousand miles away from needing tires anyway so I started looking for who could replace them this weekend. Firestone had a set in stock and stayed late on a Saturday to get them installed.
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December 2023 by Cyn Caponelli
Paid almost $1000 to have breaks and rotors put on all around...a few months later, they start grinding and I don't drive that much...2016 car with 29k miles...anyway, come to see what's going on, doesn't matter if you got here first....or had an 8 o'clock appointment....they take the people they know first...my car still sitting in the lot while people who came after me have come and gone...they need BETTER management and to cut all that favoritism...IMMEDIATELY!!! I really dislike this place!!!UPDATE..after almost 2 hours, my car still hasn't been checked...so why give out appointments?!?
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November 2023 by Glen Mckinney
They kept the car for 2 days and charged me 100. to tell me they couldn't find the problem. I had to call them and ask, they never let me know. A pressure test is to find the leak. I knew where the leak was I just couldn't pinpoint what was leaking. Rather it's a water pump or a hose. They are supposed to be mechanics. Yet I knew more than them
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November 2023 by Omar Lopez
Recently found out the store manager from Durham had move stores. I have been going to the Firestone in Durham for about a year. The customer service wasn't the same since Jose left. a worker there told me he moved to this location. I do not mind driving about an hour to receive the same level and promptness of service. I will continue to bring my car as well as my family members car's here for regular maintenance and repairs. Thanks again Jose, and hope you continue to succeed at your new location!
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November 2023 by Mark Epps
The worst service I've ever seen. The desk people cursed back and fourth with one another about outside issues and I waited and after my car was ready and backed in the parking space I waited 20 more minutes with paper work and keys on the counter and Jose nor his coworker said anything. I eventually got up and went to the counter were the associate finally got off his cell phone and checked me out. I felt like my time was not valued at all and basically the joke of their day. I'm 55 years old and never have I experienced this type of treatment anywhere
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November 2023 by Grace L.
Got an estimate for squeaky brakes and was told I needed new front and back brakes and rotors and several other things including a new air filter. I told the guy I got a new air filter a week prior at oil change place and why on earth would I need a new one now? Got 2nd opinion at Roy's Automotive and was told I only needed front brake pads and NOTHING ELSE. Cost was an over $800 less than Firestone quote. Firestone is a complete rip off. Try Roy's or anywhere else!
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September 2023 by Marchele Matherly
I came in, no one was at the desk, I went out, came back in and no one came to the desk to help me. I was disappointed because one of the workers was on the couch talking to a friend and looked right at me and didn't ask if I needed anything.There were only 2 mechanics there, so I just needed my tires filled, but decided to stop in the next town .
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September 2023 by Divya Lila
Very simple mistake can cause a BIG problem. Around a month ago I came by for an oil change and it seems that the mechanic who worked on my car didn't tighten the oil filter which caused A LOT of the oil to leak out over time. Just today my neighbor knocked on my door to let me know that there was a huge leak under my car, it could have been a lot worse if I were driving long distance on the road and couldn't see it! Thankfully my neighbor knew that Subaru's need a special wrench to tighten the filter, mine is a 2009. Seems the mechanic at Firestone neglected to do this. Now i have a huge mess on the underside of my car from the oil. These small but important things are so detrimental. It's a shame of negligence.Service: Oil change
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September 2023 by Diana Alex
Very simple mistake can cause a BIG problem. Around a month ago I came by for an oil change and it seems that the mechanic who worked on my car didn't tighten the oil filter which caused A LOT of the oil to leak out over time. Just today my neighbor knocked on my door to let me know that there was a huge leak under my car, it could have been a lot worse if I were driving long distance on the road and couldn't see it! Thankfully my neighbor knew that Subaru's need a special wrench to tighten the filter, mine is a 2009. Seems the mechanic at Firestone neglected to do this. Now i have a huge mess on the underside of my car from the oil. These small but important things are so detrimental. It's a shame of negligence.Service: Oil change
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September 2023 by Ericka D
The staff is very knowledgeable and accommodating. They check for specials/deals to help save you money..HOWEVER today I discovered when I came for my oil change in July, a technician didn't accurately record the service & never put new oil in my car.. which took awhile to clear up with the lady at the front desk. I understand human error but this is very disappointing.
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August 2023 by Jason Williams
I received tires and alignment.. 5 1/2 hours, with an appointment. Even with the work flow an add-on alignment shouldn’t take that long. The tech who did the alignment was great, it is spot on. The shop is young but knowledgeable and the lifetime alignment is worth the money. Thanks guys!!!
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August 2023 by April Fitzgerald
I wish there was a way to put no stars because it deserves 0 stars. I received faulty service at this location last year. I was never believed when I went to complain about it. I provided a video just to prove that my brakes were making a noise. They replaced my brakes and rotors. A few weeks after it was making a noise/shaking and I called to speak with someone about it. They told me that was normal when it is “braking in” whatever that means I have no idea. Anyways, they told me to give it more time. I waited a few months and it was getting worse so I drove it in. The guy that work there name William looked me in my eye and recommended that I get new rear rotors replaced. He said that he checked the front and they were fine. He told me it was not a safety issue however, when it’s time to replace my back brake i will need to get the rotors replaced. Fast forward to last week my dad was riding with me and he said he could feel something when I brake. I told him yes I already had it checked but they said it my back rotors. He made me get them checked because he said that didn’t sound right. I went to a different auto shop and they said my back rotors look fine that it was my front brakes and rotors that needed to be replaced. I am furious. I received bad service because I am a person that is not knowledgeable about cars. I took their word for truth when they lied.Based off of my experience with them. I dealt with one person only.I will be contacting corporate because I really need to speak with someone who can atleast speak to the people who gave me the bad information. I have their names in my notes. Today I spoke with someone they also confirm that it was my front but because he did not put a ticket in there will be no record of the conversation but I have his name in my notes as well. I will appreciate someone from the store to contact me back in management to further discuss my experience. This is ridiculousServices: Tires
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August 2023 by Fee D.
Terrible Customer Service!! I took my car in for a routine tire rotation and oil change!! All was well, until it was time to get my tires rotated and oil changed again! I took my car to a different location and when they rotated the tires or tried to rotate the tires, one of the lug nuts broke. The technician came and told me what happened and said we are not going to be able to rotate the other side because the lug nuts are so tight, that I'm afraid the lug nut on the other side will break also!! So while discussing this with others, the consensus was that the lug nuts must have been turned with a machine and not by hand. Of course I was not going back to the Gate City location ever!!! I had to take it to the dealership to see if they could do anything but of course the other lug nut broke!!! Hundreds of dollars later, the lug nuts were replaced!! I called the Firestone at Gate City to complain and tell them about what happened and the manager said he would talk with his boss about this situation and get back with me. Needless to say....a week later and NO return call!!This is so unprofessional and TERRIBLE customer service!! I will never ever go back to this location for anything!!!!! Unhappy CUSTOMER!!!!
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July 2023 by KB Ortiz
Last time I visited, staff were super fast with service (I made an appt)...,didn't try to sell me anything unnecessarily
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July 2023 by Davis Small
Got a new set of tires for my Ford fusion and a front end alignment. Also am inspection. Front desk was very professional. I went and ate lunch while service was performed, I was called and told car was ready. Fast friendly service.
