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March 2024 by Steven K.
Me and my wife went there to buy a stove. We walk into the store. Nobody acknowledges now. I am black so I thought that was the reason but a white family came behind me. They got the same treatment so we walked out. They walked out and were complaining about the same thing. If the service is this bad in the beginning, what is going to be like if you buy something? Wow! And I heard good things about this store from Charlotte
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February 2024 by Patty Johnson
My salesman DJ was awesome. He is very knowledgeable about appliances, I was so impressed with him that I purchased new appliances for my kitchen.
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December 2023 by Mary R P.
After a discouraging morning of shopping at the big box stores for an oven... We went to Queen City. We were greeted by great sales guy Dave Webb, he showed us our possibilities and we were able to look at 3 of the top choices from Consumer Reports at the store. The prices with the delivery and take away were less than those prices at the big box stores. We purchased a unit and Dave made arrangements for it to be delivered the following day! The installers arrived on time and were efficient and professional! They went out of their way to make sure the oven was installed, level and working properly.
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October 2023 by Charles Willis
Fantastic place and even under a new name it remains terrific and I would not shop anywhere else. DJ was great and helped our 81 year old neighbor. He bent over backwards for her.
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September 2023 by Wolfie Monster
They sell high quality appliances here. Is very knowledgeable. 101 treatment.
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April 2023 by Tomi R.
My husband and I prefer to shop from local businesses. We ordered a dishwasher from Hart Appliance on 2-13-23 ...expected delivery date was 3-15-23, but it was delayed until 4-15-23. Today/4-15-23 my husband called the store twice in an hour. The first time he was told that our dishwasher was in stock, and he would speak with our salesman to set up a delivery date and call us right back. When we didn't receive a call in the next 30+ minutes, we called again. This time the man told us that he would pull our ticket, then set up a delivery date ... he acted like he had never heard from us before. My husband was put on hold for 40 minutes ... until after the store closed ... NO ONE has set up a delivery date! We have already paid half ... and do not have a dishwasher ... I am SOOOOOOOO unhappy right now.
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February 2023 by Diana Davis
We received such great service from David! We needed a washer and dryer right away since another company did not deliver us a working dryer and we were now on 3 weeks without. I spoke with David on the phone and told him what we were looking for and he provided me the model numbers so that I was able to pull them up online. David then put them on hold until my husband could get there to pick it up. It was great, friendly and easy service. Definitely recommend staying local and buying from Hart!
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February 2023 by Gus Lund
I would not recommend buying anything from Hart Appliance. I had to wait for months (8 months for my Speed Queen dryer) for them to deliver the appliances to me. After the dyer was delivered, it stopped heating after 2 months. I called Hart Appliance and they said they would order a part (that never came in for 4 months). I called the manufacturer and they sent me a new dryer. However, Hart delivered me a damaged dryer and it started making noises. Hart sent a tech out to push the dent out. Eight months later the "new" dryer was making noises. The tech came out and said the whole housing was damaged because of the shipping dent and warranty won't cover the damage and it stopped heating within 2 weeks after he looked at it. Now I'm stuck with no dryer again. Hart refuses to replace this dryer and ordered parts to fix this old one. Now its been two months with no dryer. Terrible customer service. Hart claims they will call you back, which most of the time they won't. They don't deliver in a timely fashion. They deliver damaged goods. Don't buy anything from them.
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January 2023 by Bob Thurston
We needed to replace our dishwasher. Hart has been in business a long time for a good reason. Walked in, we were greeted immediately and directed to a knowledgeable salesman. From the sale through the installation, everything was as promised.
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November 2022 by J Smith
DJ is excellent to work with! Friendly, knowledgeable, patient and kind. Ask for him if you have any questions in your purchasing process!The store itself is also great. Spacious, lots of options and prices with warranty information clearly listed. I loved being able to see all the Speed Queen options right in the front as I walked in - they know their customers!
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September 2022 by Deborah Morris
My husband and I traveled almost an hour to visit this store because the website stated they had high end appliances, particularly Fisher Paykel dishwasher drawers. Upon arrival a young man tried to help and explained the long wait time for appliances due to supply line issues. The owner then told us in a rude way that the store was no longer a dealer for Fisher Paykel. We offered to buy the floor model dishwasher but he said it was sold. Even though there was not a tag indicating such. We were interested in purchasing a built in Fisher Paykel fridge ( $4300.00+) and the owner very rudely told the salesman and us that it would not be delivered or serviced. We were interested in buying anywhere between $10,000.00 and $15,000.00 in appliances and were treated so rudely. I went to my car in tears. I would not recommend this store to anyone even living within the delivery and service area of this establishment.
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June 2022 by Ron A.
Went to Harts on June 21,2022 to buy frig, range,microwave,and dishwasher.My wife and I have been thinking about buying for six months.Whe had decided on Harts because of their TV ads made me believe I could get excellent service before and after the sale. With a budget of ten to twelve thousand we walked into Harts.Was greeted by the usual May I HELP You? Sales person was pleasant, but shoes were untied and dragging 8 inches on the floor.and dressed like he had been standing on the street corner with cardboard sign. He said he had been there only two days and had to ask someone to answer our guestions.Never got to talk with that someone. They acted like they were to busy to take my money.I said we were heading on down the road and left knowing that place was not for us. Went down the street to the Lowes on Elmsley and over two days dealing with two great guys Will and Doug in the appliance dept the purchase was complete.
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March 2022 by Mark w.
We were renovating our kitchen and needed to replace all of our appliances. We worked with DJ, it was refreshing to deal with someone who was knowledgeable on all the appliances, someone who could answer our questions and provide us with direction. Communication was fine, we had a few calls not returned but we stayed with it and eventually found that we didn't need speak exclusively with DJ because he was our sales guy we were able to get answers from nearly everyone who answered the phone because they worked as a team. Juggling new customers while taking care of exiting customers is a tall order, all things considered we couldn't have been more pleased with the communication we had with Hart. After removing our existing built-in combo oven/microwave/warming drawer it turned out we were going to need an additional electrical line run that would provide 120 volts. (This was the day before the install). I contacted DJ & he arranged for an electrician to do the work the following morning at 8:00am so the wiring would be finalized before the appliances arrived. The electricians were top shelf and did a fantastic job. What a relief, the last thing we needed was another set back. Hart provided removal of the old appliances, installation of the new appliances, and electrical wiring. You will be hard pressed to find that sort of sales, service & support anywhere. I hope that we don't need any appliances for years to come but when we do we will contact Hart again.
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February 2022 by Cindy Ford
My 3rd purchase from Hart Appliance. I am extremely pleased with my purchases and my interaction with the folks at Hart. The delivery crew was excellent! They were courteous and professional. My overall experience with Hart , purchasing and delivery was great. Thank you Hart Appliance.
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February 2022 by Wayne Miller
I moved to NC and I wanted to buy from a local retailer and I chose David and Hart Appliances. I'm in the business so I understood the long shipping lead times and really appreciated the service I received form them. Th washer and Dryer are as advertised and just what I needed.
