State Employees’ Credit Union receives praise for its excellent service, particularly highlighting the professionalism of staff members like Ethan and Cedric McKoy. Customers appreciate Ethan's timely assistance in resolving issues and commend Cedric for his prompt and top-tier service, often choosing this branch specifically because of him. However, there is a note of concern regarding one teller's customer service, as they consistently display a lack of engagement and friendliness. Overall, the credit union is recognized for its strong team, with a small area for improvement in customer interaction.
Like the location and weekday hours. Good service and usually not as busy as other locations.
March 2025
I just wanted to leave a personal review for Ethan, Assistant Branch Manager at this SECU. Ethan helped me in a very frustrating situation and resolved my issue in a professional and timely manner. Ethan does his job well and I am very thankful for his assistance!
December 2024
Good customer service at this location. When you first walk in someone greets you.
