-
February 2024 by Steven Miller
Manaya was very prompt and helpful on night that I was busy and on the go! Smooth experience. Thanks Manaya!
-
February 2024 by jendys machado
I had a really poor experience at the trailer rental company. The waiting time was excessively long, and it made me feel frustrated and annoyed. When I finally got the trailer, it was in really bad shape. The condition of the trailer was pretty poor, and it was clear that it hadn't been properly maintained. The straps that are supposed to secure my car to the trailer were very rusty and difficult to use, which made the process of loading and unloading my car quite challenging. All in all, it was a really unpleasant experience that left me feeling disappointed and dissatisfied.
-
February 2024 by Sheridan Reed
Josh made my experience incredibly efficient. He was humble. He hustles. He knew what he was doing and cared about getting is done correctly. Great young employee, that U-Haul should be proud of.
-
January 2024 by Lisa Messmer
I was overcharged. 133 miles were added on to my trip. We estimated 40 and drove 42 but then I was charged an extra 133. The first trip here from NY to NC we were charged a cleaning fee. Pictures showed that was not necessary and I was refunded. This time a staff told me the mileage and that he would take care of it. I knew I should have taken pics like the first time, and then I get a charge for 133 extra miles. So now looking into it yet again. Not very happy with U-Haul and if I move anytime soon or anyone I know moves I will suggest another company.
-
January 2024 by Rowaida Hamdan
Staff was friendly, but it took two days to get hitch installed. I booked an appointment a week in advance and already paid. Day of appointment, I dropped off vehicle, only to get a call two hours later reporting the employee who was supposed to attach hitch did not arrive to work that day, and was asked to come in tomorrow instead. Manager tried to alleviate situation by giving me a partial refund of 25%. The next morning, I arrived to have hitch installed at the new time I was scheduled, and was informed same employee did not come in to attach hitch. Had to wait for 4 hours, after being told hitch installment would take less than an hour. Very unprofessional and time-consuming for basic hitch installation (no wiring, etc).
-
January 2024 by Michael Woods Jr.
Wasted my time life and money, this company as a whole is as bad as these scammers! At least scammers are mostly around Christmas…. U-Haul has been scamming me year round from multiple locations
-
January 2024 by Sharee Cooley
The Lee st and Tate St location was one of the best experiences Iv had in a very long time. I will always go here for my u haul made my time there very pleasant and easy. Ask for Tony, Donnell or The guy with the Locs. You won’t regret it.
-
January 2024 by Marie Jackson
The worst UHaul experience I have ever had. Poor customer service experience and no option to drop of rental at a different or closer location to where you are moving to
-
December 2023 by Tripp Wyckoff
The location has friendly staff and seemed like a well-run operation.Unfortunately, as I was driving away with the trailer, it detached from my vehicle less than a mile away from the rental center. The trailer swerved loosely and then smashed into the back of my car while nearly hitting a cyclist. The chains held it in place; however, the knob to tighten the trailer to the ball had not been tightened at all. Luckily, I was traveling very slowly. I tightened it to the vehicle and then moved on.Upon arriving at my destination, all the contents of my trailer were soaked with water.In general, this rental was a disaster.
-
December 2023 by Victoria Canady
I assume the manager (the bigger gentleman), was so rude, impatient, and condescending to work with, and said anything in the moment without making full sense. The other employees are diligent and polite to work with, even in difficulty , but seem scared to ask that guy for assistance and we saw why. He berates employees on the spot, despite the number of customers, and he doesn't listen long enough to assist. On 2 occassions we went and heard and saw this guy yelling and sporting a nasty attitude. Everyone is fine until he comes around. I noticed someone mentioned his unprofessionalism before; uhaul should take heed.
-
November 2023 by Suzanne G
The place doesn’t stand the standards of U-Haul overall, the person who took care of my reservation was ok, the person who handles the trucks was nice, helpful and courteous, but they didn’t have the size of truck that I reserved, the place is big, but overall the people aren’t friendly.
-
November 2023 by Janet Odom
The gentlemen working at this facility were very kind, very polite and very helpful. The only thing that was really an issue was the wait. However, it was not necessarily the fault of the associates. We watched them deal with some very difficult, rude, and demanding customers. Despite the fact, they handled these difficult customers with a smile on their face. They were amazing. It was pretty crowded in the facility, and even with 3 of them working, they probably could have used more help.The gentleman that we worked with was very kind and was so knowledgeable and so helpful. We were able to get everything done pretty smoothly and get our truck without a problem.On the day that we returned our truck, a nice young man came out to the parking lot and helped us to complete our return. He was very polite and extremely helpful.I wish that I had gotten the names of the associates that worked with us. You have an exceptional group of people working at this facility.
-
October 2023 by Richie Surridge
I was moving out of state and needed a car trailer it took them 3 hours to find and put on the trailer after they put it on they took it back off and said it was the wrong trailer. Then they hooked up the original trailer back up because they couldn’t find the right one They also put the wrong car that was being towed on the paperwork even though it was a way bigger car and they knew that. And they said said it was okay.
-
October 2023 by Cj Moody
Tied for worst with the other uhaul 3 seconds on the same road . Customer service was trash .
-
October 2023 by Erin Nelson
Friendly and helpful staff. Excellent customer service.
