State Employees’ Credit Union (SECU) is known for its friendly and helpful staff, creating a positive experience for members. Many customers appreciate the courteous service, with staff often greeting members warmly and making them feel valued. The branch on Hemby Lane receives praise for its excellent customer service, with employees like Rosa, Jody, Jonathan, Sarah, and Ms. Reese providing respectful and attentive assistance. Customers have shared that staff members are always willing to explain questions and help with transactions, making banking easier. The branch staff is described as professional, pleasant, and caring, especially the lady at the window who consistently greets members with a friendly attitude. While the bank offers various services including ATMs, Mobile App, and Voice Response, members are advised to be cautious when calling the support number to avoid scams. Overall, SECU is seen as a reliable bank with a helpful team dedicated to good customer service.
The staff is great very helpful friendly I been going to this location for yrs an there is never a long wait time in line....or if ur waiting to speak to one of the representatives abt ur account ?
June 2024
I've been banking at SECU on Hemby Lane for years. I've always been treated with the utmost respect and everyone is always so happy and calls my name as soon as I walk in and makes my day especially Rosa, Jody, Jonathan, Sarah and so many others.
June 2024
Haven’t had any issues out of the bank what so ever, however I called the number on the sticker that is on the card they send without putting a 1 in front of it and got scammed. Watch out for that.
