Charles Boyd Cadillac of Henderson, NC is a top-rated dealership known for its world-class customer service in both sales and vehicle service. Reviewers consistently describe a five-star experience with a very friendly, helpful, and genuine staff across all departments. Customers report being greeted immediately and assisted without any pressure or "runaround," noting the team works hard to understand needs and ensure comfort. The process is repeatedly called easy and efficient, with many mentioning a quick, seamless experience from arrival to departure. The dealership operates with fair, upfront pricing and is recognized as a Cargurus Top Rated and DealerRater 5-Star Dealer. Their state-of-the-art facility is clean and accommodating, featuring a factory-certified team of technicians for repairs and maintenance. Conveniences like online shopping, service scheduling, and 24/7 early bird drop-off are offered. Multiple reviewers, some traveling from hours away, strongly recommend the dealership, confidently stating you will not be disappointed or dissatisfied with the excellent service.
I've only had service done to my vehicle here. The service department is always so kind, welcoming and professional. My service advisor Tim has always taken care of all my questions and vehicle's needs in a courteous and timely manner with unbeatable professionalism. Many thanks to those guys & gals.
February 2024
I put a deposit of $1000 for a Cadillac Lyriq, February 21, 2023. I am happy to report they did refund my deposit since Cadillac never accepted the order even after a year of waiting.
December 2022
Hands Down the BEST Car Buying EXPERIENCE EVER!!!! Steven Holdridge was amazing in helping us from start to finish!! The whole staff at Charles Boyd were friendly and helpful. I will definitely recommend them to friends and family. THANK YOU!!! If I could give more then 5 stars I would!!
