Advance Auto Parts receives mixed reviews. Many customers report exemplary and greatly appreciated customer service, noting the staff as knowledgeable, friendly, and prompt. Technicians will go out of their way to find what is needed and can provide installations, like for a battery, in record time. The store is also considered reliable and highly recommended. However, some experiences are not too good, with salespeople sometimes unable to find common parts. Company policy can prevent staff from helping with certain installations, like tire cables, which forces customers to leave or drive without help, leading some to consider shopping elsewhere.
Online ordering and pickup has always been spot on. This is my preferred auto parts house.
December 2025
Checked my battery free of charge, which I had just purchased a few weeks ago but was still having electrical issues. Prompt and courteous. Would definitely go here again for auto parts.
September 2025
I needed help with tail light bulb. I always get great service here.
