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February 2024 by Paul S.
From bottom to top the staff are incompetent. The manager doesn't care about her job. She pawns off issues to the call department. She will disapear when needed. She speaks rudely to the customer and assumes all fault lies with the customer. Their service rep made a mistake in the store that cost us lots of money. they have zero accountability for errors they make. And they offer no hope in correcting the error. Please choose anybody but AT&T and this store!
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February 2024 by Brad's Classic Trucks And Trains
I've had my business account here forever, I'm just about done here, time to move on, and so should you.
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February 2024 by Libby Carter
The sales reps are always nice and get me in and out quickly
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January 2024 by Jennifer Pruitt
Please visit the team at the Hickory AT&T! The services we received there yesterday was far beyond the service we receive day to day at the grocery store, the bank, restaurants, etc. They were all very personable and acted as if they knew exactly who you were. They all dressed professionally and were proud to work for AT&T. We came in last minute to upgrade three phones and they all pitched in and helped. Great Team work to say the least!
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January 2024 by Sandi Hengle
I went to the store because I had a damaged black screen, wanted to get to voicemails but forgotten my pin to call in. After I showed the girl the black screen and explained, she said nothing she could do since I can't receive notifications. I went home, found where I had written my pin, called my number, the girl had reset my voicemail after I showed her the black screen which I was at did before giving her account info. Now the message when people call says the voicemail is not set up. I am going to lose my job as this is a business phone that had been ringing all day and voicemail notifications!! I am filing complaints everywhere, and 1 star reviews until resolved. Their mistake has cost me a lot! They should do what is necessary to correct it. The manager seemed unconcerned when I called, told me to call 800 number that they could fix it, the could not.
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January 2024 by Chris Millard
Very satisfied. Jaylen was incredibly helpful. He is an asset to your company.
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January 2024 by REVONDA TUCKER
Service was fast. Ryan is an excellent customer service person.
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January 2024 by Carolyn Byerly (JNK)
I went 5 straight days to this store to obtain an Iphone 15. I saw 5 different people. Each sales rep solved nothing, and all gave me different advice on how to set up my phone. To this present day, I still have no Iphone that works. Finally, on my last visit, no one bothered to help me and had me sitting in waiting area for 45 minutes while service reps ignored me while they were free.
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December 2023 by Timberly Nye
Very unprofessional. Employee disappeared for 30 minutes to look up a plan. Manager was extremely pushy and rude. I'd avoid this location.
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December 2023 by Jamie Chandler
Very helpful and courteous.
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December 2023 by Theresa Hart
Not sure what the point is of an appointment if time is not honored. On previous visit when I walked in, I was told I had to wait since other people had made an appointment. On this visit had an appointment but apparently that didn't matter, people without were helped prior. The customer service and lack of professionalism is evident at this store.
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November 2023 by Tobie Harris
I have read through the reviews. I agree with most of them. I don’t understand how this location is still open. The manager is a joke. All her little minions are a joke. Their policy is a joke.Jules Paul. Bigger joke
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November 2023 by Nicolle “PunkNerd” Nelsen
So eager to sell you products they will lie, double talk you and manipulate you, but if you need any help after, FORGET IT! The best you can hope for is indifferant service and get the run around, they have NO interest of helping. My advice it to go with another service provider or you'll regret it every day, like I have. I would give NO stars if I could.
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November 2023 by Christopher Wright
Unhelpful , and Lazy , First time I've ever walked into this store and every employee was either sitting on their butt or playing on their phone . Unprofessional
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November 2023 by layla wyatt
it was great got set up after some minor issues
