Heritage Propane

Propane
Hours: Heritage Propane receives mixed reviews from customers regarding its service and billing. Several customers report significant frustrations. Multiple reviews cite high and unclear costs, with one customer stating the cost is "out of control" and another being billed a large, unexplained amount. Others report being billed for services not completed, like a delivery where no gas was provided. There are complaints about extra fees, including a charge to receive a paper bill, which is difficult for those on a fixed income. Many customers note that phone-based customer service is terrible, describing it as unhelpful, not personable, and hard to understand. In contrast, the local delivery drivers and service professionals receive consistent praise. Customers find them helpful, friendly, and informative, often going above and beyond. These field employees are the primary reason some customers continue with the company despite other issues. The company also communicates a commitment to health, safety, and service reliability, especially during unprecedented events, and encourages online interactions. Overall, while the field staff are exceptional, administrative and billing practices draw considerable criticism.

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1. Hickory, North Carolina