O'Reilly Auto Parts store #1636 on 2430 Springs Road Northeast in Hickory, North Carolina, carries a wide selection of parts, tools, and accessories. The store offers many services, including free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. This location also resurfaces brake rotors and drums. Customers can take advantage of the free Loaner Tool program, which requires only a refundable deposit. Reviews consistently highlight excellent customer service, with employees frequently going above and beyond. Staff members are described as very professional, helpful, and fast, providing educational assistance and exceeding expectations. Specific instances include employees answering all questions, going out to a customer's car to inspect it for the best recommendation, and helping to change headlight bulbs in difficult conditions, which was both educational and ensured customer safety. The manager is also noted as being very helpful with ordering parts. Multiple reviews emphasize that the employees are absolute gems who deserve recognition, with customers calling to give compliments on their behalf. The overall experience is highly recommended for good service.
