Public Storage in Hickory is highly praised for its excellent customer service and clean facilities. The staff, including professionals like Sherri and Jared, are noted for their knowledge, politeness, and willingness to assist customers in finding the right storage solutions. Sherri, in particular, is recognized for her exceptional customer service skills, making a positive impression on visitors. Customers appreciate the helpfulness of employees like Vicky, who have gone above and beyond to assist them. One memorable incident involved Vicky returning personal belongings, including ashes, to a customer, showcasing the compassionate nature of the staff. This level of care and attention to detail has left a lasting impact on customers, making them feel valued and supported. The facility itself is described as clean and well-maintained, contributing to a positive overall experience. Public Storage offers convenient options like online eRental, allowing customers to easily reserve their storage units. With nearly 50 years of experience, the business continues to prioritize personal attention and customer satisfaction in the community.
Jered the manager gave the best customer service. Made everything so pleasant and easy!
June 2025
Came in for a storage unit, wasn't sure what exactly I needed. Jared was able to help me and point me in the right direction, asked lots of questions and was able to answer some of my own. Wonderful customer service!
May 2025
Ms. Sherri is such a great professional. She knows her stuff and knows how to help the customers.
Somebody smart hired her. Sherri could give lessons in customer service. Thank you for hiring her.
