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March 2025 by sharron bradshaw
This location has to be the worst you can visit! The store manager doesn’t answer his phone ever and you’re basically on a speed date seeing all the new faces there when you go in to ask for help. The store manager bold face lied to my husband and i about what our bill would be and what we paid for in the store. We called him and he gave us the run around 3 different times when we finally got an employee willing to put us on the phone with him. i went to the corporate store on hwy 70 and they told me what a joke this store was. They told us everything. They lie lie lie. They have numbers to meet and the store manager is new and apparently doesn’t know anything. If you are upgrading your phone right now don’t bother going here. Just order online and save yourself the trouble. I’ve been trying to get this fixed for 3 months. The best i got was calling 611to speak to someone that barely speaks english and is opening a case to look into what he offered us. The price they tell you to pay getting the phone is high because they lie. They charge you for everything even if the manager says it’s included.
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February 2025 by bill Mcgregor
Very deceptive practices. DO NOT GIVE THEM YOUR BUSINESS. I went here to upgrade my phones, and while I was there I was told that if I added new lines the iPhone15 was free. I asked about hidden charges and was told there were none. I paid the in-house fees of around $600 and got my receipt emailed to me the next day. After spending over 3 1/2 hours on the phone I was issued $460 credit for overcharged fees. Later I got a bill with my 3 new phones having a payment due each month. Contacted Cellular Services(the 3rd party company that operates this store) and could not get any resolution. I was told that I had to talk direrectly to the store. Talked to the manager who assured me that her representative would never have told me that but she would check on it. I talked to her 2 days later and she said they resolved it and I would see a credit on my bill but it would take up to 3 months, I told her that was fine just to send me an email with that information. I never received it so I called the customer service department and they told me that they would look into it but it would take up to 12 days . I asked what my recourse was if I could not get this resolved and they said I had 2 days to return my phones. I asked about the 3 phones that I traded in and some kind of credit for the $2400 that they gave me for the trade ins and was told that I would have to forfeit the trade ins and I they did not have any kind of appeals process, their decision was final. I contacted Verizon directly and they got it resolved finally. They gave me a total of around $1300 credit that I was overcharged. I was told that since they are a retail company they upcharge from company stores like the one on HWY 70 . So you get the same product but pay more for it. Hopefully people will quit going to this location and it will go out of business because they are giving Verizon a bad reputation.
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October 2024 by rick mayberry
Typical authorixed reseller. Incompatible systems. Untrained staff
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June 2024 by Robby Stewart
Justin Holbrook was great. He helped us find what we needed and went above and beyond. Very great rep. Recommend him to everyone.
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June 2024 by Allison Lane
I had a crazy incident happen where my phone unexpectedly stopped working and had to get a replacement. Tre worked with me through the whole process and was very kind, helpful, and informative. He made sure I got exactly what I wanted with the new phone, and got the best deal. He made the best out of a not so great situation! I would highly recommend this Verizon location and Tre as a representative!
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June 2024 by Peg Hites
We had some pretty complicated changes to make to our phones and our phone plans. Liza Chester was so incredibly helpful and kind. We appreciated having someone who helped us get thru it…with a sense of humor, to boot! We highly recommend Liza Chester and this store. Excellent experience! ????
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May 2024 by chuck ellis
Solomon listened to me. Made great suggestions. Thru him I stay a Verizon customer. Good customer care. Thank you
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May 2024 by Hunter Mckinney
Ryan was a huge help today, very professional!!!
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May 2024 by Vicki Comer
I have been with Verizon since it's inception and recently opted to go with not only their cellular service, but Internet as well. I have never been disappointed in the service I have received from them. Recently, I bought a new phone. Had it not been for Jessie, I would've been completely lost about how to set it up. She tirelessly worked her magic concerning each and every question I had and saw each problem through to its end...and my satisfaction! Thank you, Jessie, for being so patient and helpful to this old lady!
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May 2024 by Meredith Dickinson
Trevor was AWESOME! He listens to your questions and issues and relates possible options in a friendly and informative manner. No question is too small and he was a pleasure to work with! Highly recommend!
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April 2024 by Gary Indenbaum
Trevor was incredibly helpful in transferring service. He was professional, competent and friendly. Strongly recommend this store and this man.
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April 2024 by Gigi Sigmon
Matt Day was our customer service representative. He is always knowledgeable; courteous : very professional and helpful !!!
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April 2024 by Arturo Mandujano
Had a great experience with Matt. Very professional and knowledgeable. I told him what I wanted and he showed me that plus some better options. I went with Matt’s suggestion and I’m very happy!! Ask for MATT!!
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April 2024 by Kathleen Mitchell
Excellent explanations of each step in purchasing new phones. Great job by Trevor!
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April 2024 by Ashley Cole
Trey is the best hands down at the hickory location. I’ve worked with him a few times and have sent my family there. He’s very knowledgeable and has always had a good attitude.
