Have to agree with other reviewers. Terrible customer service. I needed to close out a safe deposit box for an estate. I requested a time later in the day since I was traveling from out of town. They would not make an appointment becasue the only banker that could do it that day wanted to leave work early before a holiday.
May 2023
Terrible customer service. Called asking questions for an elderly non-mobile customer. We were asking a question about his check and the person from First Citizens hung up. Update Went to speak to the manager found out she was the one who hung up. I'm at a loss for words. BEWARE
April 2021
Ive been to this bank many times. They are always nice and have good service.
