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March 2024 by Chris AuroAstra
I have never experienced so many outages as I have since Northstate sold out to Lumos. Lumos is an unreliable internet provider
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March 2024 by Troy
Just started but the technician have been great. Hope the rest is
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March 2024 by Pam Johnson
Everyone with Lumos from my call as a new customer down to the installer have been wonderful. Great customer service and I get to talk to an actual person. We're so happy to escape Spectrum!
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March 2024 by Jamie Wilson
Joshua, my installer was very polite and patient while installing my internet. He even removed his boots at the front door so as not to get mud on my carpet! He was very informative on how to navigate the app. I am very pleased with my service!
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March 2024 by Alex Amezquita
Person that came to put the Wi-Fi in was amazing felt so comfortable around then so sweet and respect.
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March 2024 by Krysti Thompson
Michelle is by far the best installer that I have ever dealt with, and so far Lumos is the best provider I have ever had. Thank you for being upfront and reliable.
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March 2024 by Sylvia Creutz
Gentleman was great. Respectful of clean floorsOnly problem is that porch camera won't connect.
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March 2024 by Deb S
Mike did a great job with installation and we are pleased with our quick internet speed. Thank you!
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March 2024 by Sereatha Griffith
Chris Sams was our installer! He was so professional , even before he left to come , he texted me to let me know , he has Superior customer service , was respectful of our home ( put everything he moved Right back where it was ! ) and when he was inside , our Beagle (who usually barks constantly) laid down watched him and fell asleep ! Fast installation , half of what I was paying for slow wifi , I could go on and on !! I am so excited to have this internet service !! Thank you !!! ? Happy Customer !!!
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March 2024 by Bill mcgrath
Excellent service. Technician was very helpful.
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March 2024 by katrina dockery
He was awesome! Cool dude!
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March 2024 by Michelle McNeil
Service was quick and easy he made sure everything was working before he left
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March 2024 by Todd Bowman
I am posting this review from my Verizon data plan connection.My Internet was turned on Monday March 4, I tried connecting my fire stick that evening and had no Internet connection.I tried connecting all day Tuesday and re booting and nothingA service ticket was opened and here I am at 11 am Friday and still no Internet and no technician to fix thisIs Lumos getting as bad as Spectrum?Maybe time go give Bright Speed a call...
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March 2024 by Christina Myers
Great service and installers made sure everything was working as I expected before they left
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March 2024 by Heaven Leigh
The customer service we experienced was top tier. From our rep Cheryl to the technician that came to do our installation, I am thoroughly impressed. The WiFi connection itself has been good.
