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November 2023 by Evonne Vanderhorst
Tidal Wave has really been impressing me lately. Today, I went for my routine car wash. I just get the basic wash every time, and I don't go enough to have a membership. There was an attendant at the checkout, which I appreciate because otherwise I can't reach through the window and have to get out of my car to use my credit card. Then, there were two people doing the pre-wash. Somebody cleaned the front of my car with a sponge AND the giant mop thing, and somebody else did the back. I really appreciate this attention to detail. They did not rush through just to get people through. They really care about getting your car clean. Thanks so much, Tidal Wave!
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November 2023 by Chris Herrick
Just nowAfter bringing my 23 Silverado 2500 since November of 2022, I was told my truck is to big. When I explained I was a member and showed him the sticker he still said I couldn't go thru. How could I possibly have a member sticker if the truck is to big. What's worse is he didn't even care that I canceled my member ship for not only my truck but my 2 cars as well. Terrible customer service and absolutely no loyalty to a customer.Update 11/15Nick the manager at this location called me today and we got everything worked out. A simple miscommunication. We've been customers for 5 years and will be renewing all our memberships
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November 2023 by Braden Farlow
Tidal Wave does a great job of getting my car as clean as possible, even adding its own scent to it! My favorite scent is the black ice. I have tried to go to other places to get the same job done, but Tidal Wave does it best. The reason why I put it at 3 stars is the pricing. I could only afford to go once every 3-4 months because of how much it cost for me to go get it cleaned.Services: Polishing
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October 2023 by Ian Jones
Love this place!!! The staff really cares about getting your car clean and could care less about how much money you spend. They really just care about making your day!!!! The facility it self is in fantastic shape which is a lot different from zips down the road where I used to be at. Trust me on that!!!!! Give it a try and meet the manager Nick, the guy is one of a kind:)
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September 2023 by Goma Bastola
2 stars for the niceness of the staff, but absolutely wasn’t happy with the cleaning. I had to go through the car wash twice and it still didn’t touch some areas. Right above the tires, you can see how dirty it was and these picture are taken after the cleaning was done. I asked the staff to re clean everything and still this is what I came home with. Absolutely not worth 60$ cleaning. Will not be coming back. Very disappointed!!Services: Polishing
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September 2023 by Hayden B.
car wash was okay, took most of the bugs off but not all. Would come back if i just needed a quick touch up.
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September 2023 by Richard Tims
I originally had a negative review based on my experience at this location but the experience I just had at this location was so amazing that I have decided to replace that review with a new one. My experience started with a friendly wave from the attendant at the gates. The wash prep and actual wash were basic but then came the hand dry. Letizia dried every little bit of my car and did an amazing job touching up the wheels. It took her awhile to get the job done but her attention to the very small details made the small extended wait worth it. Great Job Letizia!!!! I will definitely be back to this location over my Kernersville location.Services: Polishing
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August 2023 by Nachelle Hamilton
I looked online to check out pricing and options and got to the car wash and was paying to find out that the interior cleaning cost $25 instead of $20. Granted there were signs posted as you drive up that prices went up (didn’t see them until I was leaving) so I’ll give them that. However, after I came back to my car and was driving home, I noticed that the crew who cleaned the interior of my car did a very sloppy job and the dashboard was clearly half dusty still, the seats weren’t vacuumed, my window still had gunk on it and I just realized that they never gave me my air freshener. So 2 stars because of convenience, but in all honesty, my car definitely does not look $45 cleaner, maybe $20 cleaner because my floors definitely needed the vacuuming. I’m disappointed to say the least but granted it’s cleaner than it would have been if I hadn’t done it and at least it helped put my newborn to sleep. ??♀️
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August 2023 by Brian Carter
Generally, they do a decent job with a car wash. However, I can’t get past the price. You pay way more than what you pay at most other car washes in the area, for the privilege of having them shine neon lights over it while you pass through their tunnel. Good luck getting out for less than $40 or $50 before tip. On top of that, if you happen in on a rainy day and request only an interior cleaning, which costs $25 normally, they won’t even do it unless you pay for an exterior wash too. Unless I wanted to pay for a wash while it was pouring rain, I literally had to back out of the driveway. So I did! I guess safety was not of a concern for them, as I had no other options for leaving. Seriously, they have the opportunity to make money off a legitimate customer, on a day when most people won’t even get their car washed, and they refuse simply because of some policy. Really, management? Is that how you keep customers returning? Between the price and the apparent customer service weakness, there are just too many other options out there that are better and more affordable.
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August 2023 by Red Beard Investing
Expensive for what you get. Wouldn’t recommend.Purchased a wash and told the man assisting me that I want a wash that includes vacuuming. Purchased it for $35 and included a tip. Go through car wash, go to vacuums, sit there for 15 min without any assistance just for the guy that “assisted” me to inform me that I didn’t purchase a wash with vacuums after I clearly stated that was my main concern. $35 for a exterior wash is ridiculous. Especially when it’s not even hand washed. Instead of taking accountability for the mistake and simply vacuuming my car to keep a loyal customer they just let it be. Poor way to run a company. You think I tipped you to just swipe my card?? Haha! Thanks for nothing.
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August 2023 by Lakenya G.
I was using them until noticed all the small scratches appearing in my paint on the car and my car stay parked under a car port. I asked my auto mechanic and the first thing he asked was do u go through them ride through car washes if so stop cause that's where your scratches come from. So, after that I called and canceled my membership and they wouldn't refund my payment and I haven't been ba since.
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July 2023 by Sheretta M
I had a great experience today! Rachael and Josh did an excellent job with the interior and exterior services! I appreciated the good service in such hot weather!Services: Auto detailing
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July 2023 by Chel W
Rachel, Adan, Robeal, Nohal were awesome!! My car looked very nice after a much needed inside and out cleaning. Yes, I would refer anyone to this location.
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July 2023 by Aprille Belvin
I got my car washed and Rachel was very knowledgeable about all the services they have and the specials they have. She was very nice and helpful. Thank You!Service: Polishing
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July 2023 by samyrra wright
I’m a club member and the staff are very friendly and greet me nicely everytime. They are attentive even if someone else is helping. A manager named Tamiyia was very polite and respectful and cleaned my car beautifully it looked brand new! She has excellent customer service, made me laugh, hard working, and informative about any questions or concerns I had. 10/10 car wash and customer service, she will be the reason I come back.Service: Auto interior vacuuming
