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February 2024 by Donnas Email
The young lady was knowledgeable, extremely patient and helpful. It was my first visit to the Hillsborough store, but I will go back.
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February 2024 by douglas mcarthur
Thourgh and patient.
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December 2023 by Joan Wood
Upgraded 3 phones at one time. Time consuming of course but I never felt rushed. All my questions were answered
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October 2023 by Chelle Burton
Jessie H is a great at customer service. However, the store needs more than one person working at the store. I had an appt. But people kept walking in. It was very stressful as a customer of Verizon.
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October 2023 by Bonnie McLeod
Jesse was awesome. Not only was he extremely knowledgeable, but he took his time to make sure I understood everything I was signing up for. Everyone was so polite. 10/10 experience!
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October 2023 by Lindsley Bowen
Vander and Jesse were wonderful technicians. Beware though that sometimes you have to wait just 15 minutes to see a tech, and then sometimes it can be an hour or more. It’s not the techs fault. From what I could see, they need more techs.
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September 2023 by Christine Armstrong
Klark went out of his way to provide excellent customer service.! I came in looking for a promotion that was offered online and although he didn't see it on my account, he didn't stop there. He did some research after I left and called me back to let me know he made it happen - I couldn't believe it! By far, the best experience I've had at a Verizon store!
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September 2023 by Christine Guimaraes
Klark went out of his way to provide excellent customer service.! I came in looking for a promotion that was offered online and although he didn't see it on my account, he didn't stop there. He did some research after I left and called me back to let me know he made it happen - I couldn't believe it! By far, the best experience I've had at a Verizon store!
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September 2023 by Olivia F
First the negative: short staffed. That means slow. We spent a little under two hours here on a Friday from about 11:30-1:25.That said, the two guys working (Klark and Jason) were engaged the entire time we were there with customers and did not let it get under their skin when other customers were directing their frustrations at them. Klark tried a few different things to resolve the issue with my phone and I know if this fix doesn’t continue to work, that I should then go to the Apple Store.
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September 2023 by Aaron Bernstein
Had some bad stuff happen to my phone and needed a new one. Went in, I was grumpy and kinda pissy but the people there were so nice and I ended up leaving with a new plan, new phone, and am now paying less per month. Such a step up from the corporate locations.
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August 2023 by Ahmed Qahtan
The customer service was great, the young lady was helpful, and I was out in approximately 15 minutes!
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July 2023 by Albert Reed
My phone was stolen and they were able to help me in every way I needed. Will definitely be a regular at their store.
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June 2023 by Jim Dearing
Went to have my mother-in-law's phone repaired. Ended up purchasing three new phones because of the promotions being offered by Verizon and explained by Hannah.
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June 2023 by Lynn Odom
The two employees worked with clients for over an hour. There were people waiting in line to be helped. They just needed more employees. I was pleased with the service I received.
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May 2023 by Roderick Johnson
Abigail was patient and knowledgeable about the plans and services that would best fit me. She was polite and made certain that I was satisfied before I left the store. Great customer service ?
