-
January 2024 by Tommy Smith
I took my 2013 RAM 1500 5.7L Hemi pickup truck to AAA - Huntersville for the AAA Maintain Oil Change Package. I had their $69.99 coupon for a full synthetic oil and oil filter change plus a free tire rotation and multi-point inspection. Good price for all that. A couple things were a little odd however. I dealt with a service writer named Tony and the service technician was Keziah. Tony came to me in the waiting room to ask if I wanted the air filter replaced. My response was, "Is it dirty? Does it need replacing?" He didn't know because it would require removing some screws to remove the cover for the air filter. So what is so hard about that? Later on Tony told me the wheel lock key in the glove compartment for the 4 locking lug nuts didn't fit so they couldn't do the tire rotation. This had never been a problem in the past at Lake Norman Chrysler Dodge Jeep RAM. I paid the bill for the oil change and the first thing I did when I got to my truck was check the wheel lock key. I had no problem fitting it on all 4 wheels, so I went back inside to find Tony. Another service writer told me Tony had gone to lunch. The second service writer verified that the wheel lock key fit fine and had another service technician named Chris supervise Keziah doing the tire rotation that should have been done earlier.
-
December 2023 by djames922
Several weeks ago, I brought my car into AAA due to the fact that my Dashboard lights kept coming on. I had already had 2 different mechanics look at the vehicle and couldn't figure it out. Lex McPherson is the name of the mechanic that works at AAA. He not only diagnosed the problem, he also was able to instruct me on how to contact the dealership to get the issue resolved. He literally saved me close to $10,000 in repairs, as this turned out to be a design flaw in the engine. I cannot recommend him highly enough. The man knows his engines. And I am forever grateful for it.
-
November 2023 by Lauren Zuckerman-Booth
2 different estimates for the same work. Over inflated tires, after tire rotation, creating an awful ride. Had to bring car somewhere else to figure out the problem.
-
October 2023 by Clint Roberson
The travel desk closes at 1 PM on Saturday, but Google Maps shows 4 PM. There is a paper sign posted on the door showing different hours for travel. Really? I expect better from AAA.
-
October 2023 by Nial Williams
Needed a tow from my house to mechanic twice. First time pre-scheduled on a Saturday for p/u on Monday. Driver came on Sunday!? Called AAA and canceled but driver came anyway. Driver good about it; no worries. New driver came Monday, hooked-up, took car.Next p/u, got adivised driver would be here in 25 minutes, got update, now 90 minutes. Once got here, all good but irritated on time change.
-
August 2023 by elías muñoz
Really competitive prices and customer service is great. They have the most useful report ever, normally they send it to you by text with pictures and recommendations.
-
July 2023 by Kyle Edwards
The team is always friendly. And most importantly, they are proactive at reaching out for updates and clarifications. Despite a slip in the estimated completion timing, the team reached out to help me understand the issues and the changes.
-
July 2023 by Elaine Dixon
I was not familiar with this Hobby Lobby, but I had great help finding everything I needed, I was very pleased.
-
June 2023 by Deanna Isenhour
I went here to get my international driver's license. The service was nice, fast, and I was able to get everything done in less than 20 minutes.
-
June 2023 by Jeff D.
Excellent service. The employees were very helpful and gave very good advice. The membership is a great value.
-
May 2023 by Stephanie H
I normally take my vehicle to the Lexus dealership for service, but I chose to take it here since I have a AAA membership. Jamel was the service Advisor that assisted me. He was professional, courteous and friendly as he thoroughly explained the services and why they were needed. The technicians that serviced my vehicle were great and gave a thorough overview and recommendation for services. I’m glad I went here and will be happy to return in the future.
-
April 2023 by Megan Twomey
I’m giving them 5 Stars because the staff went above and beyond for me. I was 300 miles away from home when my car broke down and got towed to their facility. They stayed late on a Friday evening to repair my car so I could get back on the road. Other staff was preparing to help me as well rent a car if needed. The facility was spotless and everyone was so accommodating. I cannot recommend theme enough!Service: General repairs & maintenance
-
April 2023 by carlita
2019- Thank you to all staff in AAA car care in huntersville, I am happy and grateful for your services. " my car say's thank you. "2022 - I call asked questions on the type of repairs. The downside of the AAA auto repairs charges $$$ too much compare to other shops - I would have to think twice before I come in again for repairs.
-
April 2023 by Marc Bresalier
Had my "dead" car towed to this AAA repair location. Worried it was going to be an expensive ordeal. Turned out to be the battery. Honest and professional.Service: Auto battery replacement
-
April 2023 by Norm P.
Gave a quote for wheel alignment, but neglected to say there would be a charge for "parts". The $15 charge was for supposed gloves, seat coverings, and floor mats used during the wheel alignment. Second time I had a problem with their quotes, and won't do business with them again.
