DICK'S Sporting Goods in JACKSONVILLE is a comprehensive store that caters to sports, outdoor activities, and fitness needs. Customers appreciate the wide selection of equipment, footwear, workout clothes, camping gear, bikes, kayaks, and exercise equipment from top brands, with online prices often matching in-store deals. The staff are generally knowledgeable and helpful, especially in the shoe department, where employees like Andrew and Ryan provide expert advice and excellent service. Andrew assisted customers with finding the right running shoes, including hard-to-fit sizes, and helped them select stable and comfortable options. Ryan was praised for his patience and knowledge while helping customers with footwear and gear for children starting soccer, making a hectic shopping experience smooth and enjoyable. Additionally, some staff members, like Diaz and Kevin, stand out for their exceptional customer service, taking the time to explain product options and bond with customers, making them feel cared for and respected. Customers often mention the friendly, unpretentious attitude of employees who go above and beyond to assist, even during busy times. However, there are some concerns about inventory levels, particularly in fishing tackle, gear, running socks, and the absence of the hunting and shooting department. Despite this, the store’s staff and wide product range make it a popular choice for sports enthusiasts and outdoor adventurers alike.
Super helpful when I called the store. Shout out to Stephanie for taking the time above and beyond!
July 2026
Great good sales going on in the fishing department
May 2026
Mike is the man!! He is always extremely helpful and on point with anything you ever need. Time and time again he comes through, and has for years. He makes this store great and would give 100 stars if possible.
