I was asked to conduct my own fraud investigation...but if I didn't know it needed to be decided within 60 days or I could not be reimbursed
November 2021
Told that I couldn’t open an account with a temporary ID. Meanwhile, I was able to take my business elsewhere and have been happy with an online banking service
May 2020
Was told MY money was being put on a 7 day hold because I’m from out of state. Meanwhile I have bills to pay and children to feed. BEYOND unacceptable. Extremely rude staff. I brought an actual check from my old bank and they still would not give me access to my money. If I could rate it zero stars I would.
