New River Harley-Davidson, established in June 2004 in Jacksonville, NC, offers a welcoming environment for motorcycle enthusiasts and first-time buyers alike. Located near a military base, the business proudly supports military personnel and local law enforcement. Customers appreciate the wide selection of Harley-Davidson motorcycles, parts, apparel, and collectibles, along with an excellent service department. The Riding Academy is particularly praised, with instructors like Moe providing personalized and engaging training experiences that help riders improve their skills and confidence. Reviewers highlight the friendly and knowledgeable staff, noting that they are easy to work with and always willing to help. Many customers, including those buying their first Harley, feel comfortable and supported throughout the purchasing process. While some have noted challenges in securing service appointments, the overall sentiment reflects a high level of satisfaction with the service and community atmosphere at New River Harley-Davidson. The commitment to customer satisfaction and community support makes this business a valued resource for motorcycle enthusiasts in the area.
Went in to ask about beginner training course when Miguel greeted me and answered a few questions for me. Very knowledgeable and obviously passionate about Harley. He said once I was done with the course to come see him and he will show me a few bikes that would best fit me as a new rider. Excellent experience at New River... read full comment
September 2024
Good showroom floor and inventory. Customer service was excellent. Enjoyed the scenery and got everything I needed
August 2024
Clean bike shop, supports military right across from base
