-
January 2026 by E.Rice
Always an issue in here, we went to get our new phones and somehow the staff left off the rebate option on our order and now we are out 300 dollars and a old phone we can do nothing with. We called and they stated they could not help us fix the issue without turning our new phone in and turning the old one back on to then re order another phone to get the rebate. So lost 300 dollars because someone did not click the right button and no one is willing to fix it.
-
December 2025 by Alona Snowden
They were absolutely excellent and helping my mother get a new phone
-
December 2025 by chuck stephens
very poor service...and they don't care
-
December 2025 by Don Reynolds
You need to make an appointment online first. That's the only way to not wait a couple of hours in line.
-
December 2025 by John Douglas
Alex was so wonderful and we appreciate y'all God bless your crew this holiday. From the Pattersons
-
December 2025 by Ravish kumar
Just came to pickup a modem. Employees are just laughing. Doing god knows what on their computers which is more important than customers waiting. It took 30 minutes when there is no line. So you can imagine what will happen when there are more customers.
-
December 2025 by Just being honest
Was ignored for 30 minutes, the manager even looked at us and kept going like we weren’t there. Find a better location, this one ain’t it
-
December 2025 by Andrew
Horrible customer service. That’s all I have to say.
-
December 2025 by Jeremy Davis
Toni was truly amazing! She took her time to explain everything perfectly! Her customer service was exceptional! She even stayed after they closed to make sure my daughter’s phone was transferred correctly! I will definitely return again for future spectrum needs. Thank you Toni!
-
November 2025 by D W
Waited an hour just to return equipment.
-
November 2025 by Hope Clements
Wait time is as ridiculous as every single review says. However, the reviews I’ve seen are 6 months old so obviously spectrum just doesn’t care. If I wasn’t forced to use this company I would’ve walked out the door a long time ago.
-
November 2025 by Leekong Vue
UNDERSTAFFED. Don't waste your time. Find a alternate mean to what you need. Or call Spectrum directly.
-
November 2025 by Jessica Claar
I went to the Kannapolis store in hopes of coming home with a new phone. Sadly they didn’t have what I was looking for in stock but Sonovia gave me her email and assured me she would let me know as soon as the model I was looking for came in. She made good on her word too! Her customer service was excellent even with being the only employee working at the time and having a bunch of of customers waiting she was able to stay calm and helpful while some customers wanted to be upset at the wait time.
-
November 2025 by Jacqueline Ovens
I don't enjoy leaving reviews like this. With that being said I got here and we are 13th in line to just swap out equipment. There is only one person working. Do yourself a favor and have your equipment sent to your house. Hope this helps someone save some time.
-
October 2025 by Hazel Glover
Long waiting line. But got everything done
