Truist is a bank that provides friendly and helpful service to its clients. Customers appreciate the courteous staff and the ease of handling banking needs, including deposits, account setup, and name changes. Many mention that their questions are answered quickly and that the staff, especially certain team members, are professional, patient, and dedicated to good customer service. The bank has adapted to health and safety measures by offering teller services through drive-thru lanes, appointment-only visits, and sanitization protocols at branches without drive-thru options. Despite some service adjustments, clients feel confident in the bank’s support and enjoy the convenience of modern technology, which reduces the need for frequent in-person visits. Overall, Truist is seen as a reliable bank with caring staff and a positive experience.
Would be great if the atm ever worked. I’m about sick B of them and about to switch banks. They are off line not often than they aren’t and PEOPLE WORK PAST 5. So thanks for nothing and also wasting my gas.
August 2026
Very long wait times inside and in the drive thru. It literally takes 30 mins or more to make a deposit. I have never been to any other bank and had to wait this long. It’s unacceptable! Lack of staffing and unprofessionalism.
July 2026
This branch has a Very friendly and helpful staff...Taj helped me today and he really went above and beyond my expectations! I have a branch near my house and they are not helpful so I'm happy to drive to Kannapoils, Thank You Taj!
