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September 2023 by Brandon Terrell
Any Bank that charges to cash checks wrote on them, isn't going to get my banking business. No wonder they've had to change names.
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July 2023 by Eugene Blount
I can not express my thanks enough to Tom Braun Vice President, Branch Leader lll and Mallory Walters, Senior Advisor, Notary Public. You just do not meet two nicer people. For example, we wired money and had our mortgage completed through their guidance. My wife and I were made to feel right at home. We didn’t feel we were even at a bank. The two of them are fine examples of why I chose Truist. Tom and Mallory bring over 20- years of banking experience to the table. I know with that knowledge and experience we are in good hands. Keep up the good work Tom and Mallory. It is people like yourselves which make a difference in this world by helping others with your friendliness, knowledge, skills, and professionalism.
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February 2023 by Kerin Barahona
I’ve been with bbt now “Truist” for more than 10 years. I asked for an overdraft reversal but they told my they couldn’t do it because my last one was done over a year ago (1 year and 6 months to be exact). I closed my account and they told me they could still overdraft me. They do not care how long you have been with them don’t waist your time. Bank with a different branch not just this bank but all of Truist in general.
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September 2022 by Mr firm handshake
Truist. As I’m truly a rip off. Eight buck to cash a check that came from this bank. People go to another place and don’t get ripped off. Worst customer service also. I just sold a house and have 120,000 I was going to deposit but I guess I’ll go to another bank.
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January 2021 by Doc Bennett
Lobby still closed after most other banks have opened. No one will answer phone. Drive through is packed with very few cashiers working.Time to find a bank that wants customers.
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August 2020 by Richard Goins
I would not wire transfer money through this Bank unless you want your account Frozen and you're not able to get a dime out of it this is a big inconvenience for me and I think it's a big fat Croc rubbish I will never do business with this Bank again I will be searching for another bank to bank with
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July 2020 by Beto B
Mostly rude
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May 2020 by khebb11
Highly recommend taking your business needs anywhere but here. Just sat in line for at least 15 mins only to get to the window and be told to come back in an hour so the only person with access to change will be back from lunch. I guess I’m lucky that they have change because aside of waiting forever no matter the time I go they consistently have issues with having rolled coin especially quarters. Was told I could drive across town to the other branch or come back in an hour....wow!!
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April 2019 by Denise Dyles
This bank don't even get this star went to casha .Check from our auntie and the lady said unless it was drawn on of there . Bank they couldn't cash it which makes it funny cause we done this one time before so this abnk doesn't deserve one star and it is funny cause I have delt with this bank for 19 years now as of friday we will be changing banks to where we do the have this problem but I see why you his bank has a two to three stars cause they fricken suck at being a bank but this is on we got this I know from here on .Out I will do my research on all banks before my money goes in there to see what kind of customer service they have but as of friFri my business with this bank will go aonsomewh else and this is a crying shame
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June 2018 by Leon Turner
Nice and friendly service here as most BB&t banks.
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February 2018 by Arnold Smith
Best bank around
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July 2017 by K. Orr
If you bank with BB&T I recommend NOT doing it at this branch! Seems like every time I have been there in the last year they have had new employees which is probably why I have experienced so many problems lately. For instance, It took three business days (actually 5 days because of the weekend) for this branch to track down a check that I took for a deposit; which they stated was put into SOMEONE ELSES ACCOUNT "by mistake". How do you deposit something wrong when I hand you my bank card that links to my account???? Next issue, a couple weeks ago they transferred money between our business account to our personal account over the phone after verify who I was. This week they state that's against "Company Policy"band refused completely. Also, I took a business check that an elderly lady paid with to our company for services we performed. The customer choose to not fill out the the "Pay to the order of" portion of the check so the company name was spelled correctly. I filled this information in for her at her request! The bank refused to accept the check stating I fraudulently filled it out, because the hand writing was different, like I was a criminal but gave me back "this fraudulent check". If you think it's fraudulent why give it back to me? I didn't ask them to cash it, just deposit it! They told me I would have to have the customer rewrite us a check. I have done this numerous other times with business checks that customers left the "pay to the order of" blank but today it was a problem!?!? My point is, you never know what you will get when you show up at this location! Policies changed daily just like the employees! Stay clear of this place and if you must bank with BB&T use the other branch in Kernersville on Harmon Lane in front of Walmart! Hopefully they are trained better then this circus!
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May 2017 by Anthony Virga
Very poor service ! I entered this branch at 2:56, it is now 3;40 and I still am waiting for some help as I need to access my safe deposit box!!!!!!!