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January 2024 by Rose Gibson
Fast service with appointment. Staff was friendly. Facility is clean.
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January 2024 by Tina Littlejohn
They were great. I went in thinking I needed an alignment because my SUV was shaking so bad. So when I got there the lady came out and got my key and asked me a few questions about the shaking. Then her and the mechanic (& me) went out to inspect my tires. Low and behold, I had a big bubble in one of my tires. They could have easily just given me what I asked for and taken my money but they didn't and I'm grateful.
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November 2023 by mike ormand
Charged too much for the parts twice what I could get them for and I talking about mopar .
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November 2023 by Chris Shirah
Had a flattened tailpipe on the ambulance. Stopped to see if they had a couple tools we could borrow to get it opened enough to get back to our station. The guys came out and got it opened back up for us. Great service!
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September 2023 by Kenneth Levra
Quick service, friendly staff, competitive pricing. Also close to home if there are problems.
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July 2023 by Titus Hopper
I think I've found my truck doctor! Skilled, knowledgeable and on time. I'm happy.
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July 2023 by Amanda Ray
If I could give zero stars I would. I went in for a tune up and they told me I had no oil in my car and needed a new motor. Which was false. So they wouldn't even give me a tune up. Just told me he could check on me a new motor. I added the amount of oil I was instructed to and it almost locked my motor up because I had way too much oil in my car. I believe he just didn't want to do the work it took to do a tune up or just wanted to make money off me. Thank God I know enough about cars not to believe him. I will never go back tbhere.
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July 2023 by Joann
I was traveling to Charlotte when my car randomly stopped accelerating near King Mountain. I was frantic, I Googled auto repair shops near me. Butler’s was the first to pop up and I looked at their great rating. I called them and told them what was going on. At the time they didn’t have anyone that could come to me but they offered a tow company to call. They confirmed that I could turn the car off and retry to start it to see if it would be drivable. It worked! I was able to drive to their location. They checked my car out immediately and let me know that the throttle body will likely need to be replaced. They were able to turn off my check engine light. The nice gentleman said I would be just fine to continue to my destination and get back home. He gave me some suggestions. I would definitely return if something was to happen to my vehicle near that area again and would definitely recommend them to anyone. I’m grateful they were able to assist right away and I made it to my appointment without a hitch. I don’t write reviews often but I wasn’t going to go to bed without letting everyone know the exceptional experience I had today.Service: Auto engine diagnostic
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April 2023 by Savage Unknown
Everyone's at butlers are very friendly and nice the mechanics guys doubles checks on ur cars n butlers does not charge u stuff that ur vehicles doesn't need it If they see a problem with ur vehicles they will come to waiting room n talk to u or show I recommend getting ur vehicles done at butlers in kings mountain NC they been good to me n my husband for a truck n car .they always busy but they will make a way to get ur vehicles in to get worked on or oil changed.i ONLY TRUST BUTLERS TIRES WITH MY TRUCK & CAR ??. Waiting room is very cleaned
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March 2023 by Christina Pope
They had my husbands car for more then a week and totally didnt fix the problem!! But charged us anyways, found out today they didnt even touch itService: Brakes
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February 2023 by Logan Buchanan
Butler’s Tire & Auto Service does fantastic, honest work. I’ve not had an attempt to upswell on any work I’ve requested. They do honestly work and resolve issues in the customers favor when issues do occur.I’ve witnessed multiple customer interactions while waiting on my vehicle, and they handle situations candidly and professionally.I highly recommend them. I also highly recommend you schedule service in advance, some they are pretty popular. If you schedule an appointment in advance, it makes the process much easier.
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January 2023 by Alnisa Washington
Initially the service/repair on my car was decent until I made it about a mile out then I noticed a loud knocking sound. I called to inform them and was told they would look at it when I returned that Friday. The mechanic claimed that it had something to do with idling and that it was normal. Although my car NEVER made that sound before I brought it in. It still makes this terrible sound 5 days out. To top it all off the Heavy set lady at the front desk quoted me a price on an inspection and when it was time to pay see gave me a different price. She lied and said I never gave her my registration which is why there was a mix up. This obviously isn't true because they wouldn't even do an inspection without your registration. I expressed to her that it was not good business to quote one thing and change it to another especially when it was at no fault of the customer. With all of that being said I paid it but it still did not sit right with me. As I was leaving I decided to call back to speak with the owner but could not get through because they blocked my number. I called from my daughters phone, they answered. Before I could speak my peace after spending almost $200 the owner got on the phone and proceeded to tell me that EVERYBODY knows the price for this particular service. I was of course surprised at the way I was treated as a customer. He says I'm not gonna sit here and argue with you just come back and get your money, I did just that. When I arrived they pretended to know who I was and what the issue was so I had to explain it once again. Instead of handing me the money back he ( a younger white man with a salt & pepper beard) threw it down on the counter to clearly show disrespect toward me. My experience here was one one I will NEVER encounter again because I will never use them again. Hopefully no one will ever have to experience Butler's Tire & Auto's lack of professionalism and disrespect as I have.Service: General repairs & maintenance
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January 2023 by Steven Helms
Fantastic service and work! All problems and possibilities for repairs were clearly made and when I picked up the vehicle it was cheaper than expected. Very honest and great work!
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January 2023 by Noah Webb
Took my vehicle here to have my engine swapped.They swapped it but apparently didn't get the timing right. I blew a starter a couple months later due to it.Took it back, told them the starter went bad and I assumed the timing was off.They replaced the starter but still having the same timing issues.Check engine light comes on related to the timing, but only the check engine light.I go to pick it up after they've "fixed" it and suddenly I have a terrible sounding undriveable car. I suspect the tensioner is loose.I take it back again, and they keep it for over a week to look at it, do nothing, and then tell me I need a new engine."Repairs" aside, their customer service is awful.**EDITAfter the fact, Butlers did offer to do the labor for free if I were to supply a new engine.It was at least some consolation.**EDITTensioner had basically exploded. Costed me some money to get it repaired but much less than a new engine would've.
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January 2023 by Amanda Braswell
This location stopped everything to help my family when we had car trouble traveling home to Atlanta from Charlotte. Kindness and genuine care. I highly recommend you bring your business here.Service: General repairs & maintenance
