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March 2024 by Tammy Hamby
The new manager in pharmacy is very rude!!! Been with this pharmacy over 20 years and never had issues and was always treated kind. This new lady is awful! Very rude and talks over you like you’re not even there. She doesn’t belong in this type of customer care !
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February 2024 by Mike Coolong
I've used CVS in kings mtn over 4 years. Used to get all my presciptions at the same time. Not any more. They always mess them up. I picked up 2 of my prescriptions Monday. They told me they were working on the other. 4 days later no texts. App no longer shows they were working on it. Called them for them to tell me they don't have enough pills to fill it. For someone needing heart meds this is unacceptable. Girls that answer the phone are cold and uncaring. I'd fire them all
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February 2024 by Kevin Mathis
Received text from CVS asking if I wanted to refill a Rx. I answered yes. Reply received that it would be refilled. (Monday) Went Friday to pick it up and they knew nothing about it. Said it would be ready in one hour. My wife was also waiting on 2 RX. Told 1 hour. This was 4PM. Went back at 7PM. Still not ready and said they had no time to fill the prescriptions. I had the impression that's what they were there for. Had called earlier and was on hold for 41 minutes with no answer. When arrived they told me only had 3 people and weren't answering the phone. It is something like this every time I go to this store. The only good service I get is when Brian is there. If he's not there, they should put a closed sign on the door and go home. Sorriest service received is here - Kings Mountain CVS!!!
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January 2024 by Joe Kisiah
Unfortunately insurance makes us use cvs. Been trying since Friday to get blood pressure meds. Blood pressure 180 over 110 I stayed on hold 45 minutes today (Monday) shortly after my wife spent another 45 minutes on hold still have not spoken with a person. Head throbbing eye twitching it’s nice to know your local pharmacy has our back. Or maybe they are getting kick backs from the funeral home .
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January 2024 by Audrey Pheagin
This use to be a very friendly place until Cody, Brian and Mark left. One girl would not give me the girls name that was yelling at me in the pharmacy. I found her on FB and reported her to corporate office! Yelling at me in front of customers because I did not understand something. Well she thought I was dumb but showed her I was smart enough to call corporate and they filed the case. The district manager never called me. Just shows how much that place thinks about there customers. My son changed pharmacies too because of their attitudes on the phone, drive thru and inside. So disrespectful!!!! I’m planning on changing too. Other customers have had this happen to them so it’s not just me!
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January 2024 by Rose Gibson
Absolutely horrible customer service. Pharmacy refuses to answer the phones. Have been on hold for last several days for over 40 minutes at a time and still no answer. Trying to get prescriptions transferred due to insurance change and neither myself or new pharmacy can speak to them. They hold your medicine hostage! Avoid this CVS if possible.
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December 2023 by Ron n Adelle Cloutier
After waiting in the drive through line for about an hour, my turn came and I pulled up to this.ARE YOU KIDDING ME!My spouse who the meds we were there to get, actually went inside while I waited.... Just in case.I can only imagine how angry the two cars behind me were.ABSOLUTELY PATHETIC CUSTOMER CARENON-EXISTENT.We will definitely be switching pharmacies.Update.I had time to pay the review before someone even acknowledged I was there to tell me they had to shut it down because they "don't have enough people to run it".So apparently this store and pharmacy management don't care about customers' time. In my humble opinion, neither do they know how to schedule labor OR post signage BEFORE customers waste their time.
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November 2023 by Nathan Stewart
Used to somewhat be a good pharmacy but now it’s like all different staff/employees and completely went DOWNHILL… I do NOT recommend at all!!!!!(Employees are terrible *NOW not sure why)
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November 2023 by Gwendolyn B.Gaines
I had to pick up my prescriptions.I went to the drive through line.
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July 2023 by Krystal DeBruler
Friendly staff. Had to hunt down someone that works the front register after waiting several minutes and line forming but other than that never had any other issues
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May 2023 by C R
Called the pharmacy this morning, and the woman who answered was rude and acted like she didn't have time for the customer. If you are that dissatisfied with your job, go elsewhere.
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May 2023 by Mike G
Jamie in the pharmacy has always been extremely helpful and professional.
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April 2023 by Stephen Marino
Big shout out to the Saturday 2Pm crew @ Pharmacy holding it down. Thanks for the help!
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March 2023 by April Williams
Not very happy with them. The pharmacy is refusing to answer the phone. I have called several times and have been placed on hold for approximately 30 minutes. And I still haven't spoken with anyone yet. Do not recommend this pharmacy
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December 2022 by Maryann Mazur
I have always experienced great customer service at this store. From the pharmacist, Brian, & his staff as well as the front store staff. Cody is always friendly & helpful. I appreciate them!
