Rack Room Shoes provides a positive shopping experience marked by friendly and helpful staff. Customers frequently mention the welcoming atmosphere, with associates greeting them promptly and assisting with finding the right shoes. The store offers a good selection of styles, including non-slip shoes, and is attentive to customer needs, even resolving minor issues with online orders over the phone. Despite a busy environment, employees remain pleasant and patient, explaining prices and answering questions thoroughly. The store manager and staff often go the extra mile to ensure customers leave satisfied, with some mentioning specific helpful employees who provided exceptional service. Overall, Rack Room Shoes is recognized for its top-tier customer service, friendly atmosphere, and assistance that makes shopping easy and enjoyable. Customers also appreciate deals like BOGO50%, which help them find the right shoes at good prices. The staff’s helpful attitude and the store’s inviting environment make it a reliable choice for shoe shopping.
Shoes came In less than a week, had to have one pair shipped The only complaint is FedEx did not put the shoes in a box they put it in a bag. I kind of wanted the box, but it came absolutely mutilated. Totally FedEx’s fault not the store
January 2026
Good employees that are willing to help you find what you're looking for.
December 2025
To the kind woman who saw an overstimulated mother the other day and decided to offer compassion and chose to let me exchange instead of turning me away for not having the receipt thank you. I truly appreciate that.
