Absolutely the worst bank you can go to. The Branch manager does not know what she's doing. You can tell that all the employees are miserable. They seem to have a new staff every month. Do yourself a favor and go anywhere else.Elandria is great, If you must bank with this branch, she is the only good thing about it.
February 2021
Thanks to the wonderful staff at the Lenoir branch. Thank you Sherry for understanding my PTSD love you all God Bless. I tell everyone about the great service you get with First Citizens Bank...
August 2020
The worst customer service I've experienced with any bank. The tellers are incredibly rude, was placed on hold but they didn't mute it and I overheard them making several incredibly rude and mocking comments. I'll be taking my banking needs elsewhere.