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“My appointment was at 2:30 p.m. and asked to be called when my vehicle was ready for oil change and now it is 4:30. Bad service and when I called at 4:15 p.m. no one at the service dept. Would answer the phone. I was told that it would only be about an hour and half. They was not answering the phone on purpose. I talked to the manager and he was very helpful. Thank you Julia for your excellent customer service.”
“These guys do solid work and he has a variety of custom shop tools specifically one that crimps air conditioning lines rubber to metal fittings encourage you to make an appointment as they are often very busy because they are very solid repair facility and many people use them for both private owners and commercial accounts.”
“Capital FORD of Lillington is the best dealership! I drive 45 minutes and it is worth it! They are so friendly and helpful!! I highly recommend their service department!!”
“I wish I could rate this business ten stars because they truly deserve it. On New Year's Eve, my battery decided to kick the bucket with no warning. I was out with three of my young kids in the car in 30 agree weather when it happened. After getting a jump, I called around all over trying to find somewhere that could fit me in for a new battery but every where was closed. I honestly had no idea what I was going to do and was start to really get worried. Then I called AutoZone and spoke with a woman named Nicole. She told me she would find a way to fit me in, and she did exactly that. I was able to purchase a well priced new battery and she installed it for me. She was willing to inconvenience herself to help me out and did so with such a great, warm demeanor. She did an amazing job changing my battery and answered all my questions. I am so grateful that I called AutoZone and that Nicole was willing to help me! If you are looking for a car part or need any of the repairs they offer, you are definitely in good hands here. Thank you, Nicole!!”
“I love this store. The guys their treat me as family and always are super helpful and have a great sense of humor. When ever I have a problem it gets solved incredibly quick with no hassle.”
“I have been using HWP now for about two months when I need GM or Mopar parts for my customers. Not only are the guys answering the phones, Ryan and Sean are the ones I mostly deal with, on top of things but their inventory and on time delivery is phenomenal. Glenda is a top notch delivery driver and very friendly when she comes in to make deliveries to me. Thanks guys!!”
“Fast service. Took a couple of days for part to come in and then repairs completed in one day. Excellent workmanship. Great people to work with.Services: Auto body & trim repair”
“We can’t thank E.J. at NAPA Lillington enough for their superior service on Saturday. Our car died, it was hot, and we had our dog with us. I called NAPA, spoke with E.J. and walked to the store; where E.J. met me at the door. He had a battery in stock and although the store was closing, E.J. offered to drive me back to our car, test the charging system, and install the battery on the side of the road.We were having a really bad day, but E.J. and Lillington NAPA went above and beyond to get us back on the road!Thank You and our dog thanks you!”
“Great service! Let me come and get belongings after hours and had great communication around the clock! Very knowledgeable and guided me through the whole process with insurance.”
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“Great experience thanks to William. Without him i don’t know if this store would run properly. Super kind, super helpful, and very knowledgeable. He should be running the store in my opinion.”