AutoZone in Lillington provides a wide selection of automotive replacement parts, maintenance items, and accessories. Customers consistently praise the very knowledgeable and helpful staff, describing them as great, courteous, and a pleasure to work with. Many report the best experience and feeling treated very well, with some noting they felt like family and not overwhelmed. The staff is frequently highlighted for going above and beyond. This includes checking a vehicle's diagnostic code to identify an issue and providing a printout, thoroughly verifying if a part like a battery is truly needed before a sale, and offering to install items. Employees are commended for being happy, sweet, and helpful during installations, such as putting in a new battery or assisting with washer fluid, even holding a car hood. They are noted for answering all questions, giving great advice, and refusing to give up on challenging tasks. Customers highly recommend this store and especially the staff, with many stating they get all their needed parts and fluids there. The service received is often called awesome, with the best customer service seen in the area.
Brent was SO knowledgeable, professional and patient. He resolved my car issue, verified my starter and alternator were good and gave me his honest opinion on a new battery without trying to over/upsell a product. Best customer service ever!!!
May 2026
Great service and good parts. I went in here the last couple of days buying multiple parts. They were very nice and the Autozone service member was very good and he searched for my product thoroughly. He even offered to cary my part to my car
January 2026
Nicole and Ronda were an amazing help in New Year’s Day! Got my part to me and was so happy to help. Absolutely LOVE this establishment!
