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March 2024 by ChromeN93
In a serious manner, there appears to be a prevalent issue of inefficiency at this particular establishment. I encountered a lack of attention from the staff, and even resorted to physically signaling for assistance before the teller finally attended to me. Upon reviewing my account balance, the teller’s demeanor noticeably shifted, displaying a marked change in behavior towards me. This incident serves as a mere illustration of the challenges one may encounter at this branch. As an individual employed in the construction industry, should I find it necessary to return home for a change of attire, grooming, and donning a tailored suit prior to any future visits, I am inclined to consider transferring my banking services elsewhere.
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February 2024 by Lisa Patton
Brett and Kyle were extremely rude to a 20 year customer of 5th 3rd!
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February 2024 by Rare Fruit
Do not bank here. Extremely rude and very unhelpful.
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February 2024 by Moses Rogers
Shut this location down or get new employees. This location will make you want to switch banks
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February 2024 by David Thomas jr
They gave pops his $ so who could argue?lol
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February 2024 by Samantha C.
I've been with his bank for a little over 4 years and I love it anytime I have a problem or concern of any sort I call the bank and they get to the bottom of it and I will continue to keep having this Bank hopefully for many many more years
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December 2023 by Lori C.
I have banked with fifth third for 5 years or more and I have had trouble several time with hacks. i don't feel the bank is secure enough. I was hacked Friday December 15, 2023. called in the dispute on Saturday the 16th it's already been almost a week. but the bank will not credit me my money back due to the charge is still pending. I will wait for this to go back in and I am no longer a fifth third customer. I don't feel like they support you enough during this time. shouldn't take anyone 14 days to give you your money back. very poor run business don't bank with Fifth third
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September 2023 by Cory L.
This is the worst bank I've ever been to I only keep goin here because it's the closest fifth third near me but today is the last time I will be closing my account down the next time I go here avoid at all cost
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May 2023 by DL Rung
Have been doing business with ,5/3 since 2011. They sent a rep to my job in Hickory to open a checking account, savings account, credit card and mortgage. Love this bank...great customer service.
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May 2023 by Shana Elizabeth Davy
Your experience will depend very heavily on the personal banker you are with. And I DON'T recommend Joni. I had to have an asset verification completed to renew my lease and she just wrote down a random number for my 6 month average. She was too busy trying to sell me a credit card or savings account to actually focus on what I needed done. I went back and talked to a nice man (I didn't get his name unfortunately) and he explained they only have access to 12 month averages. He added the info and it was over 1k difference between what he wrote and the random number Joni put. I could have been denied from renewing my lease because of Joni's carelessness.
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January 2023 by daniel rogers
This bank has some real issues I just recently cashed a check written on a 53rd account and was charged a $86 fee because I don't have a personal account. This is a rip off I go to every other bank and if there is a fee it's usually $8 and sometimes no fee and I have cashed some large checks 10k or more with no charge at FIRST FEDERAL and UNITED BANK. What makes it worse is they did this because I have a dba business account and not a personal account so they treat me as a non customer but I have been a customer here for longer than 53rd has owned the bank. It may be a DBA business account but my name is on it and that's all that should matter. They have the RESOLUTION center call me to only repeat what they already said but not to come up with a resolution to me that a wasted job to give someone just to repeat the rules and not to actually try and come up with a resolution for a problem a customer has. Get a clue 53rd customers are not happy I guess if they can't change their policies for ACCOUNT HOLDER'S time to change banks FIRST FEDERAL here I come
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October 2022 by Paula Pierce
I would not recommend this bank, shame because they used to be good. They have just gotten to big and do not care about customers anymore! They move employees around constantly so you can't ever get that feeling you are anything but a number. We are looking for a small bank to move to for personal accounts and our business accounts!
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August 2022 by katrina raines
Took some bonds to see if they had matured, told the teller if its not face value we would wait and didn't want to cash them. One was and they other had not matured. the teller at the counter tried to give me part of the money and I said no only the one matured and then she lied to the manager and she wrote on the bond so we would have to try and get the bond reissued, Sorry place to bank. Called the manager and she still has not returned our call.
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August 2022 by Takingout thetrash
Lady name kayla have been nothing but helpful during my visits.. when youre in her presence you are her concern and obligation
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July 2022 by Brenda Smith
I would have gave them no stars but it wouldn't let me. They put a check card hold on a check I wrote from my personal account to my business account at their bank. They said they believe my check to be fraudulent. I have been doing it for 6 months. I will be closing my account after they take my check off hold.
