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December 2023 by Mark Paul
I have been ordering for a few years form LaRock"s. They, in my opinion are the best supplier.
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December 2023 by Jordan Gosnay
Couldn’t speak highly enough about the customer service help I received from James! This is my number one go to for balloons for my small business!
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July 2023 by world traveler
I had to stop and thank James at LaRocks for doing an outstanding job. I have gotten merchandise from them for years. I desperately needed a new balloon pump. James took the time to help me order one and even showed me how to use it. They stay really busy and have a lot going on. It meant the world to me that he would take the time to help me and to explain everything to me. He is committed to making sure that people understand their merchandise and the value of it. I'm very thankful for the entire staff and all the hard work they do and make sure that we get our merchandise and that it is working properly.
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May 2023 by Rixi Sandoval
I’ve always loved party planning but I don’t have the guts to do it yet. But for family occasions I get my balloons from them and I can not be more satisfied. Placed an order yesterday around 3 pm. I was not expecting it to get here today at 3 pm. Granted I’m in the same state, but still. That is quick!
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December 2022 by Bill Groome
The customer service has gone down hill at La Rocks. Use to be good, but not anymore. Sent me dirty stained merchandise and told me to pass it on to my customers. Really? I was surprised it went out that way. Figured maybe they weren't aware. When it was brought to their attention, it was obvious they didn't care. Sent me another product with a manufacturing defect, told me to blame the shipper and file a claim. Really unethical. Too busy to handle large orders. Told me to call back in a week. We have moved on from La Rocks, after doing business for many years. Maybe they will think about how they handle customers and do it better in the future. Sad, just plain sad.
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October 2022 by Sarah Hoffman
They're processing and shipping speed is UNBEATABLE! On weekdays they have my order packed and in the mail within 2 hours usually! And I love that shipping is free if I buy in bulk, theyre not even my closest Qualatex supplier but the free shipping and turnover time makes them faster and cheaper than my closest option! Highly recommend!
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July 2022 by Jonathan "JD" Daniel
I have been ordering from LaRocks for years. They have great shipping speeds, and I always get good products from them. Very grateful for Bob, Nancy, James and the crew.
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April 2022 by Amy Spath
Above and beyond customer service! Helped me with the cheapest shipping for the same delivery time. Definitely did not have to do that. Will re-order from here!
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December 2021 by Mandy Cook
Excellent shipping. I ordered 2 days ago and I got a notice from the USPS that it’s out for delivery already. They have a wide variety of balloons, though I did notice here lately there’s a lot out of stock. May be because of Christmas or supply chain issues, hopefully some things will be back in stock in January. I recommend qualatex and bellatex balloons.
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December 2021 by Tisha WatchmeShine Joyner
The staff here is Amazing! I've been a customer for about 5 years now & I really like the variety of their inventory... They always take the time to assist you & make great recommendations when needed! They're super patient with you & make sure that your completely satisfied with your basket before finishing your order... Shipping is always quick & pickups are not bad either!
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September 2021 by Sara Howard
I was in a jam due to another company delaying my order without notifying me. I placed an order with LaRocks after 8 pm and it was shipped by 9:30 the next morning. Needless to say I am a happy camper, and the prices are fantastic.
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August 2021 by Leo Chiu
Excellent customer service! I'm always fond & fascinated with Qualatex brand of balloons. Thank you so much!
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August 2021 by Norie
Amazing customer service. Nancy was so kind and patient with me messing up my order, she really went above and beyond to ensure it was completed. Also, amazing fast service, I was shocked to receive my order in less than 24 hours. Glad to support local and will continue to purchase from this business.
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June 2021 by Magically Alia
They sell you old balloons, sell bad products, terrible customer service, and don't know how to read order forms.
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May 2021 by Monii
“La Rock’s Fun & Magic,” is the definition of GREAT. They really show magic. I placed an order and within 2 hours it was ready. Everyone that has helped me whether that was with an order, explaining anything, or just bring out my items - for curbside pick up has expressed great ? customer service. I have finally, found a vendor in my backyard. Very convenient. Would definitely recommend ordering balloons and more from here.
