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March 2024 by Scott McClellan
Called to check on an order and was told ti call the vendor myself. Spoke to Natalie the manager. And she told me the same thing.Then called me a lier. Because she said I wanted an answer today. I knew it would be Monday before I got an answer. But they never offered to follow up with a call.LOWES HIW ARE YOU TRAINING YOUR MANAGERS???I spend a lot of money with this store every year. All we want is customer service when we need it.
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March 2024 by T. D.
I'm getting tired of big-box hardware stores. There's no alternative in Lincolnton unless you go to a small hardware store which is even more unlikely to always have what I need due to there being too few competitors and the expectation that Lowe's would have every conceivable product while smaller stores carry the basics.Lowe's fails to restock as often as it should; being a big-box store and all. The lumber is always poor quality. I always have to sift for straight boards and wood that isn't warped or cracked. The selection is quite sparse to boot; treated or untreated pine... white pine. Specialty woods come in small quantities and are few and far between. Also, for once, I'd like to be able to buy the right length of wire; 10/3 15ft. Every trip thus far this month has meant leaving empty-handed.Lowe's needs to be better at theft prevention as well. Online, the store shows so many parts in stock, but when I look, they're either all gone, or most or all the packages have been opened and parts stolen. What a joke. Do better.To be a big-box store, Lowe's needs to do a hell of a whole lot better. At this point, I'm determined to go to the next county over to Home Depot or another Lowe's; especially since the one in Denver is even worse than Lincolnton.
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February 2024 by Lee B
Paul was very helpful! Helped us with some tile and picking out items for our kitchen!!! Huge thanks!
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February 2024 by Tswvyim
The staff was very nice and helped me with my purchase. TY
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February 2024 by Andrew Towery
Horrible experience and cheats / dishonest people at this store! Customers BEWARE! Found a great deal on a chainsaw and was even told they had one in stock but then when I asked to purchase it, it suddenly disappeared! Crazy right, then they also had a large machine / lifter in front of the sale item / area, so things just aren’t adding up, sweet young girl up front seemed like she knew what happened and was really nice but whoever runs the chainsaw department there is a crook and Lowe’s management and cooperate needs to know what they got going on there! I will take my business else where from now on, sadly I have a $50 gift card to Lowe’s from Christmas that I tried to use to purchase a gift card after this unfortunate incident with but they also wouldn’t let me do that either so I’m stuck with it sadly but never again will I spend a penny with Lowe’s. Home Depot / Harbor Fright from here on out for me. God bless.
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February 2024 by Johanna Bruner
They have removed all checkout lanes. All are self service. If you are trying to use military discount you have to wait for someone to come over and verify your ID! We had to wait for 10 minutes for someone to assist us. WHY? I think start we'll start going toHome Depot!
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February 2024 by Ted Scercy
On Feb 3 I went to Lowe’s Lincolnton nc I walked into the garden shop(they were not busy) I ask a young man if he would pull 8 fence panels to the front of the store while I purchased the lumber to install the and he said that he would. He gave me a bar code label so that I could pay for them. I went and dug through the lumber to find straight pieces paid over $600 and went back to the garden center and the panels were not there I asked the cashier and he told me to go to customer service so I did. Only one customer service rep and was taking an extremely long time with one customer which I understood however there was 5 others in line so I went to the checkout and told a lady what was going on and was told to go back to customer service. I had already loaded 2x4 and 4x4s so I drove back around to the pro entrance and unloaded my stuff and went in and got a refund. I complained to the mgr and he did not seemed concerned. I was there for 1 hour and 40 minutes No more Lowes for me
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February 2024 by Rhonda Harvey
No help when you needed it an sone act like you were just a nuisance to them
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February 2024 by Tommy (Of Process Journey)
Great service
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February 2024 by Tammy Louya
Lincolnton Lowes was the BEST Lowes I have ever been to. Every employee there spoke and offered assistance. BIG kudos to this entire place and all workers!!!
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February 2024 by Chris Mitchell
Store has to many displays in the isles
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February 2024 by chris bennett
Employees acted like they could care less. Went to Amazon for what I needed.
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January 2024 by Michelle Ellis Brown
Great place
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January 2024 by Dana Stone
Everything is easy to locate. The employees are super courteous and helpful!
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December 2023 by Katie Foster
Zach was kind enough to ensure the items my husband needed were in stock so I was able to purchase them in the Lincolnton Lowe's store.