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August 2023 by Jon P.
I took my dog there today for a bath. I have been taking him there for at least 5 years without any issues. As I dropped him off today, the associate at the counter asked about his breed. I told her that he is a lab/pit mix. She told me he would be ready in about 2 to 3 hours. About an hour after drop off, I received a call from the manager of the grooming department who told me that I needed to come and get him. She said that he tried to bite the groomer when she was drying him. He doesn't like the blow dryer because of the noise and that information is supposed to be in his record. When I got to PetSmart, I was told that he 2as too aggressive when they tried to dry him. I was also told that PetSmart has a "new rule" stating that they cannot use the kennel dryer on any dog that is 7 years old or older. When I said that they used 2 months ago, again I was told that it is a new rule. Then I was told that I could not bring him back.
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June 2023 by Solange V.
Horrible we took her to get her hair cut and washed and get her nails done but they cut her and they took her to the hospital and they tried to charge us and they didn't even finish her hair cut and they didn't even wash her or cut her nails
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July 2022 by Chelsey H.
Do not use their grooming. I went twice and both experiences were horrible. I have used numerous pet smarts across the country and have never had a problem. They refused to cut my golden retrievers hair last time because he was sitting too much. They also blocked my app so I cannot book him any appointments at other locations.