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August 2025 by Frank Schultz
Was there for a passport appointment today and it could not have been easier.
The male clerk (13) explained everything and was very polite and courteous.
I highly recommend this place!
As a follow up: the passport was delivered today, less than 2 weeks from dropping off my application and just 8 days after the DOS received it.
Really awesome!
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June 2025 by Yaretzi Ramirez
The staff sucks, they didn't accept me to my baby's passport appointment, 2 times and they gave me buts. I had never come across racist people
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May 2025 by Gabriella Martinelli
Worst customer service ever. Being rude to customers will not take away the boredom of having nothing to do.
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March 2025 by Pat Hovis
I needed a passport and dropped in at the Maiden post office where the ladies were very helpful in explaining what I needed to do. As a result the next morning I walked in well prepared and the process was a breeze. Thanks so much to these very friendly and professional ladies.
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February 2025 by Sara Handzlik
We took our two children for passports and were in and out in 20 minutes!! 50 minute drive from our house, but definitely better than going to the Charlotte location in rush hour traffic!
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January 2025 by A Shadow Wisp
I spoke with Scott at this post office, who in my opinion, went above and beyond the service i am use to. I recently bought a piece of property which I didn't realize had a mailbox already across the street but thanks to the knowledge of his letter carriers and him they were able to let me know and how to identify it as it is in need of restoration. Scott also called me back same day and let me know that if I needed additional support he would be there on Saturday to help. 5 stars all the way. Thanks Scott.
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December 2024 by Kasp1978 p
I have always had great service here! I don't go to the Post office much so I have to ask for help and they are so polite and don't make you feel dumb. I didn't see the clerks name but the receipt said Clerk 7. So I just wanted to thank you for making my experience quick, painless and pleasant.
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July 2024 by Desiree Baez
Went here yesterday for my baby’s passport and it was the fastest passport appointment that I have ever had. Lorriane assisted us and was so fast and helpful. Even did an amazing job taking my baby’s photo. We were in and out in under 10 minutes. Amazing customer service from her.
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July 2024 by Randi Cowan
My father has lived at his address for 60 years.. His mailbox has been there even longer than that. We have never had an issue with him getting mail, apparently since a new post master has been hired his mail box isn’t up to her standard (Nothing is wrong with post or mailbox itself). We received a letter informing us that there was an issue with his mailbox and that we needed to fix it “ASAP” (didn’t tell us a specific date). The only thing we could think of is that some gravel had washed away from all of the rain and storms we’ve had. No problem, we called DOT asking to send someone out to have a look. They said we are on their list. Not even 3-5 days after this letter they had stopped his mail. We did notify the driver before mail was stopped that we had put in a request and are fixing the issue. She said absolutely no problem, she understood. I was very understanding until Ms. C. Bustle showed her behind when sending my boyfriend up to check on things after trying to coordinate and figure out what was going on (which took SEVERAL DAYS mind you). I will NOT tolerate her behavior when trying to get this matter figured out for my father. He has had several strokes, so he cannot fix this on his own. Maiden does not need employees like this over our town mail service or any services provided here in our community. We all stick together and help each other out. I’m so disgusted and will be inquiring about this matter further.
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July 2024 by Chris
If this was based off the lady up front and the young gentleman this would be 5 stars, but the “postmaster” was very rude and doesn’t want to hold their lazy backup drivers accountable. Needs to be fired for how she treats people. Definition of letting a little position of power go to your head. Ridiculous.
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July 2024 by Angela Baker
Easy to find and convenient hours! I was able to get my passport application there effortlessly. Lorraine was so kind and helpful! If you need assistance for anything USPS related this is the place to go!
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June 2024 by Freddy Stamey
I have only my PO box here for security
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May 2024 by Mrs.L
I don’t usually send out packages. Today was the first in forever, I didn’t know which boxes to use. I was wondering around looking through the boxes, Dorothy, who work there helped me today. She was so sweet and approached me to offer her help and assisted me to finding the most affordable packaging options. Thankful for workers like her who go beyond for customers and truly is there to serve and help us. God bless your kind heart.
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March 2024 by Shana Hartman
The online passport system messed up our appointment, but this office and the employees were gracious enough to figure out a way to work us into their busy schedule.
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February 2024 by Jennifer Kennedy
Made an appointment weeks ago for my passport. I drove 40 mins and when I got there 20 minutes early I find out I’m not on the list. The lady behind counter who was doing nothing told me she couldn’t help me because I wasn’t on her list but that I could drive another 40 minutes on a walk in day. I wouldn’t be so mad if she had actually been working or even if there were people waiting in line. Poor customer service on her part.
